Service Representative
Job Location:
Overland Park, KS - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Location Designation:Hybrid - 3 days per week
Role Overview:
The Service Representative supports the Institutional Life Client Care Team by managing policy transactions and servicing requests for in-force BOLI and COLI products. This role ensures accurate and timely processing while maintaining a high level of service for internal and external stakeholders.
Key responsibilities include processing policy changes reconciling transaction activity and phone support. The role also partners with cross-functional teams to resolve issues ensure data accuracy and contribute to process improvements that enhance efficiency and service quality.
What Youll Do:
- Process policy transactions including premium payments fund transfers and contract changes.
- Reconcile daily transaction activity and ensure accuracy across systems.
- Prepare and provide policy value reporting to internal and external stakeholders.
- Evaluate premium capacity and funding to ensure compliance with contract and tax limits.
- Partner with internal teams to resolve discrepancies and support client requests.
- Maintain accurate policy records and ensure proper documentation.
- Support process improvements to enhance efficiency and service quality.
What Youll Bring:
- 1-3 years of experience in operations financial services or insurance.
- Strong analytical and problem-solving skills.
- Proficiency in Excel and Microsoft Office tools.
- Strong communication and collaboration skills.
- Ability to manage multiple priorities and work independently.
- High attention to detail and accuracy.
Education & Licensing
- Bachelors degree or 5 years equivalent related experience preferred.
- Must obtain FINRA Series 6 license within 12 months of hire.
- Must complete LOMA courses 1 and 2 within 12 months of hire.
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Pay Transparency
Salary Range:$50000-$60000
Overtime eligible:Nonexempt
Discretionary bonus eligible:Yes
Sales bonus eligible:No
Actual base salary will be determined based on several factors but not limited to individuals experience skills qualifications and job location. Additionally employees are eligible for an annual discretionary addition to base salary employees may also be eligible to participate in an incentive program.
Please note: This role requiresFINRA licensedand/or FINRA Associated Person pre-hire fingerprinting.
Company Overview
At New York Life our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology- data- and AI-enabled organization we remain grounded in the values that drive lasting impact.
Our diverse business portfolio creates opportunities to make a difference across industries and communitiesinviting bold thinking collaborative problem-solving and purpose-driven innovation. Here youll find the rare balance of long-standing stability and forward momentum supported by an inclusive team that honors tradition while embracing progress.
As a Fortune 100 mutual company we offer a place to grow your skills contribute to meaningful work and deliver solutions that matter. Your ideas drive whats next and your growth powers it.
Our Benefits
We provide a full package of benefits for employees and have unique offerings for a modern workforce including leave programs adoption assistance and student loan repayment programs. Based on feedback from our employees we continue to refine and add benefits to our offering so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Commitment to Inclusion
At New York Life fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities.Click here to learn more about New York Lifes leadership in this space.
Recognized as one of Fortunes Worlds Most Admired Companies New York Life is committed to improving local communities through a culture of employee giving and volunteerism supported by the proud that due to our mutuality we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life please visit the Careers page of .
Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.
Job Requisition ID:93930
Required Experience:
Unclear Seniority
About Company
Protect and build your future with comprehensive one-on-one guidance from New York Life. Learn about our life insurance and financial product offerings.
