Service Representative Off-Site

Make a difference.

As a Service Representative Off-Site you serve as key contact and liaison for customers to ensure total customer satisfaction.

Work Locations:

• While undeployed will work out of the closest Graybar branch to the candidates home location.

• Deployment to client sites will vary across the nation

• Deployments can last from several weeks to several months depending on client need.

Work Shift and Hours:

• While undeployed and working at a Graybar branch;Monday - Friday standard office hours.

• While deployed to clients on-site location will work depending on client needs and work weeks can range from 40 hours - 70 hours non-standard hours heavily dependent on client site needs.

• Overtime will be required while deployed to client on-site.

Compensation Details:

• The expected pay rate for this position is starting between $22.00 - $27.00 per hour depending on experience.

• Will receive 7 day per diem paid per day depending on geographic location while deployed.

• Will be paid for mileage to and from jobsite and overtime.

Worksite details

• Will generally manage site and inventory material in a 40-Foot Standard Conex Box at clients on-site location.

• May also be at a local site assisting clients.

• Will need to have flexibility to travel and be gone for several months at a time per client need.

In this role you will:

• Take an active role in selling Company goods and services; fill customer merchandise requirements including the counter using knowledge of products sold; suggest selections that meet customer needs; act as a resource for new or less experienced representatives.

• Coordinate the prompt handling of customer service requests including but not limited to order entry pricing expediting billing and order maintenance

• Perform all shipping receiving and inventory maintenance duties; evaluate inventory requirements/levels and take steps to maintain correct balance of merchandise

• May perform Delivery Driver duties as needed; operate a light van or delivery vehicle to deliver customer orders; ensure that customer orders are delivered to meet customer expectations

• Update knowledge of products through self-study and attending product training classes

• Train new or less experienced representatives

What you bring to the table:

• Minimum 3 year experience required; 4 years experience preferred

• 4 year degree preferred

• Required counter sales skills/customer service skills and warehouse material handler skills.

• Ability to perform the physical requirements necessary to receive pick pack ship and move materials throughout the warehouse including but not limited to standing walking bending twisting stooping reaching climbing ladders cutting wire and lifting materials weighing up to 70 pounds

• Ability to operate and maneuver warehouse equipment including but not limited to pallet jacks forklifts and push carts in the manner necessary to move materials and consistent with manufacturers instructions and safety instructions

• Ability to work in a warehouse environment including the ability to perform physical requirements adapt to seasonal changes significant temperature variations and inclement weather conditions

• Ability to abide by safety instruction and use of Personal Protective Equipment (PPE) or its equivalent is required

• Ability to meet driving requirements if assigned to operate a Company-required vehicle and/or whenever circumstances require that material handlers at the applicable location have the ability to operate a Company vehicle to cover emergencies absences or other business needs

• Knowledge of warehouse procedures and security regulations

• Knowledge of product lines and suppliers and the ability to evaluate products in terms of customer needs

• Customer service skills with the ability to handle a variety of customer situations with enthusiasm and tact

• Communication administrative and computer skills

• Ability to work under general supervision and work cooperatively with other branch personnel

• Ability to successfully complete all Company training designed to comply with regulatory requirements

TheValue of Graybar:

At Graybar we are known for our comprehensive benefits and our employee stock ownership plan! Most regular full-time employees at Graybar may be eligible for a variety of benefits like:

• Multiple plan options for Medical Dental Visionand Prescription Drugbenefits.

• Life Insurance coverage for you and options for your family.

• Save on expenses with Flexible Spending Accounts.

• Enjoy our Disability Benefitsat no cost to you.

• Share in our success with Profit Sharing Plans.

• 401(k) Savings Planwith company match to help secure your future.

• Paid Vacation& Sick Daysto spend time away from work or in case of an illness.

• Rest and recharge during our Paid Holidaysthroughout the year.

• Take advantage of our Paid Wellness Dayto focus on preventive care and prioritize your health.

• Volunteer with Community Time Offto give back to the community.

• Predictable Work Schedulesto plan your life: no weekends or nights for most roles.

• Celebrate your and others achievements with our Employee Recognition Program.

• Reach your career goals with our Educational Reimbursement and Career Development Programs.

• And More Perksthat support your well-being and career growth.

Benefit eligibility may vary across locations and roles so be sure to check in with your recruiter for more information.

Why should you join Graybar

At Graybar our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values we welcome people from all backgrounds cultures and experiences into our company because we believe its the right thing to do and the right way to run our business.

We want each of our employees to know that they matter and to feel a sense of belonging ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect and we work to build a collaborative environment where our employees have the opportunity to grow learn and make a difference both as individuals and as part of the team.

Apply now and find out whats next for you.

Equal Opportunity Employer/Vet/Disabled

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