Enter a job title or keyword

Service Quote Supervisor

Forklifts Group

Job Location:

Stockton, CA - USA

Monthly Salary: $ 65000 - 85000

Posted: 11 July 2026 (30+ days ago)

Application Deadline: 8 October 2026

Vacancies: 1 Vacancy

Job Summary

Service Quote Supervisor Full Time

Salary: $65000-$85000 plus commission

Location: Stockton California 95215

JOB SUMMARY

The Service Quote Supervisor acts as a critical link between the service team parts team and the customer ensuring all repair estimates are accurately communicated with recommended maintenance to internal and external customers in a timely manner. The Service Quote Supervisor ensures quotes are efficiently supported including sublet repairs parts availability and labor availability. The Service Quote Supervisor schedules equipment repairs with service and parts personnel advises the Service Manager on quote status and works closely with Product Support Sales Representatives.

ESSENTIAL FUNCTIONS

Provide positive respectful communication with all stakeholders.
Support Service Department KPIs related to efficiency productivity and customer satisfaction.
Process quotes from initial request to final invoice ensuring accuracy time completion and proper documentation. Present quotes to customers promptly and efficiently. Maintain consistent communication with customers about status of repairs.
Determine labor repair requirements to provide customers with best repair value. Look up accurate parts for quote.
Handle quote requests concerns and complaints promptly and professionally.
Maintain an accurate quote log of win/loss for tracking and performance analysis.
Utilize internal operating systems and tools to create quotes.
Ensure quotes are accurate complete and follow repair guidelines (parts labor hours sublet repairs).
Process approvals subsequent part orders and establish shop/field repair schedules.
Work with Service Manager and Service Account Supervisors to develop and maintain a standard guidebook (Flat rate) for response times.
Maintain knowledge of the Service Automation System.
Collaborate with Service Manager Operations Manager and Parts Manager to align with strategic goals.
Available for after-hours work as required for Service Operations (weekday and weekends).
Act as support and back up for dispatching incoming calls and walk in service customers.
Oversee the ongoing performance of Service Quote Writers providing feedback and support as necessary.
Additional duties as assigned.

POSITION QUALIFICATIONS

EDUCATION

High School Diploma or GED. Vocational or technical certification preferred.

EXPERIENCE

One to three years in a customer-facing position providing service repairs quotes or estimates to customers in a service-related position. Automotive diesel or material handling repair service center or dispatching.
Prior experience in materials handling as a technician or in a parts support role preferred.

ADDITIONAL REQUIREMENTS

Strong verbal and written communication skills. Ability to interpret and communicate technical procedures and techniques.
Knowledge of equipment repair quoting or invoicing or both.
Proficiency in Microsoft Office.
Strong organizational and time management skills.
Demonstrated ability to work independently and take initiative in a fast-paced environment.

DISCLAIMER

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

Forklifts Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Required Experience:

Manager

Apply Now