Service Project Manager

The Service Project Manager is a newly established role responsible for coordinating and managing follow-up on service requests customer projects and escalations while serving as the primary point of contact for the this role you will work cross-functionally with Service Engineering and other Lantech teams to define action plans drive issue resolution and track progressadjusting as needed to ensure successful outcomes.

The primary objective of this position is to deliver an exceptional customer experience through clear communication effective coordination and timely resolution. As this role continues to develop responsibilities may evolve as processes and expectations are further defined.

Why You Matter:

As a Service Project Manager you play a critical role in strengthening customer trust and satisfaction. By owning service-related projects from assessment through resolution you help ensure customer issues are addressed efficiently transparently and with a focus on long-term quality and reliability. Your ability to align internal teams and manage customer expectations directly impacts Lantechs reputation and ongoing customer relationships.

Heres a Glimpse at What Youll Do:

• Conduct technical assessments of customer equipment by collaborating with technicians engineers and other stakeholders to identify root causes

• Develop comprehensive resolution plans that address field issues while meeting customer expectations

• Coordinate with Service Engineering and other departments to execute resolution plans including design updates parts procurement labor coordination remote support and on-site assistance

• Manage project execution to ensure timelines scope and customer commitments are met

• Negotiate with customers regarding costs expectations and proposed solutions

• Follow up with customers to confirm successful resolution and overall satisfaction

• Communicate recurring issues trends or findings to internal teams to support continuous improvement and quality initiatives

• Travel up to 25% as needed

What Are We Looking For (Required Skills)

We are looking for someone who:

• Is a results-driven project-oriented problem solver with strong analytical and critical-thinking skills

• Has proven experience leading and collaborating with cross-functional teams

• Communicates clearly and professionally both verbally and in writing

• Brings hands-on technical knowledge of mechanical and electrical systems particularly in material-handling equipment

• Is highly organized detail-oriented and able to manage multiple projects in a fast-paced environment

• Demonstrates a strong customer-service mindset with a focus on responsiveness and solution delivery

• Is proficient in Microsoft Office including Excel and Word

Desired Skills & Experience:

• Bachelors degree in engineering science or business preferred

• Mechanical and/or electrical knowledge of Lantech equipment

• 3 years of customer-facing experience in a technical service or project coordination role

Why Youll Love Working at Lantech

• Job Stability:An essential business experiencing strong growth in the manufacturing industry

• Career Growth:Opportunities to expand skills take on new challenges and advance

• Competitive Pay & Benefits:

  • 401(k) with company match

  • Quarterly profitability bonuses

  • Medical Dental Vision

  • Paid Life STD & LTD insurance

  • Paid Vacation PTO and8 paid holidays

• Casual Dress & Great Culture:A collaborative People-first environment

Come stretch your career with Lantechwhere innovation meets opportunity

Required Experience:

IC