Service Project Coordinator

About LVC: We are an industry leader in life safety security and communications technology. Founded in 1982 we have a proven track record of protecting lives assets and revenue. By providing a uniquely different customer experience weve earned a reputation for Best-in-Class services. Over the years weve established a broad customer base across commercial industrial government and institutional markets. Our team understands the diverse challenges each industry faces. Through our wide range of services we make it easy for customers to work with one company to address multiple needs.

We realize that our employees are our strength and only hire highly motivated people who are the best at what they do in our industries. We provide a positive team-oriented work environment and encourage promote and reward team members who share our commitment to quality integrity and service.

About You: We are looking for a Service Project Coordinator who can coordinate daily service workflow and small low-complexity service projects from request intake through closeout. This person will serve as the main communication point for customers technicians Local Service Providers (LSPs) vendors and internal teams to keep service work scheduled resourced documented and completed on time.

Location: This is an on-site position at our headquarters office in Golden Valley MN.

Compensation/Benefits: Competitive pay ranging from $25 - $31/hour. A full benefits package which includes: Health Dental Vision Disability Insurance Life Insurance Retirement Savings Plan ESOP FSA LegalShield PTO and Holiday pay. Apply and find out why LVC is the right employer for you.

Essential Functions:

Service Workflow Management
Coordinate service requests dispatching scheduling prioritization and follow-up.
Create and maintain work orders with customer site scope labor and material details.
Monitor open work orders for aging items scheduling gaps missing notes and escalation needs.
Ensure service reports inspection records and closeout documentation are completed promptly.

Scheduling Resource & Material Coordination
Manage technician schedules based on customer need priority contract commitments skill set and availability.
Coordinate labor LSPs vendors materials and equipment for service calls inspections PMs and small project work.
Order receive and track materials required for completion.
Work with the TSG Supervisor to balance workload and reduce workflow bottlenecks.

Small Project Coordination
Coordinate minor upgrades equipment replacements inspection follow-ups customer add-ons and recurring maintenance programs.
Track key milestones: approval scheduling material readiness labor assignment field completion documentation and closeout.
Gather site details technician notes photos customer requirements and material needs to support scope verification.
Provide schedule status and completion updates to customers and internal stakeholders.

Customer LSP & Vendor Support
Serve as a primary contact for service and small project scheduling/status communication.
Route requests to the appropriate technician team subcontractor or vendor.
Maintain positive relationships with customers field teams LSPs vendors and internal partners.
Support LSP onboarding and compliance follow-up for licensing insurance certifications and partner records.

Administrative & Data Management
Maintain accurate customer records site requirements service agreements work orders project notes and compliance documents.
Generate and organize service/project records and operational information for leadership visibility.
Identify recurring delays documentation gaps or workflow issues and recommend improvements.

Other responsibilities
Maintain strong customer/provider relationships.
Support escalations as secondary contact when needed.

Qualifications:

• High School Diploma or GED required.
• 1 - 2 years of administrative scheduling dispatching service coordination or customer service experience required.
• Field Connect Salesforce or similar service software experience preferred.
• Strong organizational and time management skills
• High attention to detail and accuracy
• Expertise in written/verbal communication and follow-ups.
• Proficient with Outlook Excel Teams and common office systems.
• Able to manage daily workflow and small project milestones.

LVC Companies Inc. is an Affirmative Action/Equal Opportunity Employer

Required Experience:

IC