Service Processing Support Associate II Uniondale, NY

ATTENTION MILITARY AFFILIATED JOB SEEKERS- Our organization works with partner companies to source qualified talent for their open roles. The following position is available toVeterans Transitioning Military National Guard and Reserve Members Military Spouses Wounded Warriors and their Caregivers. If you have the required skill set education requirements and experience please click the submit button and follow the next steps. Unless specifically stated otherwise this role is On-Site at the location detailed in the job post.

National General is a part of The Allstate Corporation which means we have the same innovative drive that keeps us a step ahead of our customers evolving needs. We offer home auto and accident and health insurance as well as other specialty niche insurance products through a large network of independent insurance agents as well as directly to consumers.


Job Description

As an Associate II youll play a key role in delivering exceptional service and operational support to both customers and business partners. Working under general supervision youll investigate and resolve inquiries support process improvements and contribute to business initiatives that help drive organizational success.

This is an excellent opportunity for someone looking to build their professional experience develop new skills and grow within a collaborative and supportive environment.



What Youll Do
Serve as a trusted resource for internal and external business partners by responding to written and verbal inquiries in a timely and professional manner.
Research investigate and resolve customer and business partner requests of varying complexity.
Support system and application testing efforts to ensure solutions meet business needs and perform effectively.
Identify document and escalate system or policy issues while helping drive continuous improvement.
Monitor maintain and communicate daily operational metrics and work conditions to support business objectives.
Collaborate with management and subject matter experts on projects and initiatives requiring sound judgment and problem-solving skills.
Follow established procedures while exercising independent decision-making to deliver quality results.