Service Performance Operator
Job Location:
Philadelphia, PA - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Service Performance Operator
About the Role
We are looking for a highly organized and detail-oriented Service Performance Operator to join our Service Department team. This is a critical behind-the-scenes role that keeps our service operations running smoothly and efficiently. If you thrive in a fast-paced environment have a sharp eye for detail and enjoy being the hub that connects people and processes this opportunity is for you.
Key Responsibilities
- Dispatch repair orders (ROs) to technicians based on skill set workload and priority to maximize shop efficiency and throughout
- Serve as the primary communication link between technicians service advisors and the parts department to ensure seamless workflow and minimize delays
- Collaborate with the warranty administrator to ensure warranty repair orders are properly documented and processed in accordance with manufacturer guidelines
- Monitor and flag technician time accurately tracking labor on all repair orders
- Pre-invoice all ROs prior to returning them to service advisors ensuring accuracy in labor parts and pricing before customer delivery
- Identify and communicate any workflow bottlenecks or delays to service management in real time
- Maintain a clean accurate and up-to-date digital real-time dispatch sheet throughout the day
- Will be working closely with the Service Manager and Warranty Admin to ensure shop production
What Were Looking For
- Previous experience in an automotive dealership service department strongly preferred
- Familiarity with dealer management systems (DealerTrack Xtime or similar)
- Strong understanding of flat-rate pay systems and technician time tracking
- Excellent communication and multitasking skills
- Ability to work efficiently under pressure in a high-volume environment
- Detail-oriented with a focus on accuracy in process and documentation
- A team-first attitude with the ability to build strong working relationships across departments
Why Join Us
- Competitive pay based on experience
- Comprehensive benefits package
- A supportive team environment with room to grow
- Be a key player in a high-performing service operation
Required Experience:
IC
About Company
Service Advisor We are seeking a customer-focused Automotive Service Advisor to join our growing team. The Service Advisor is the key link between our customers...
