Service Parts Advisor

About Lucid

At Lucid we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucids proprietary technology and software-defined vehicle architecture our award-winning vehicles bring our Compromise Nothing approach to the global automotive market. That means refusing to choose between performance and sustainability design and engineering ambition and Lucid Air and Lucid Gravity we have designed and built vehicles that have redefined their segments combining exceptional range performance design and expansive space in a single experience.

We achieve this through deep vertical integration with design engineering and productionhappening in-houseacross our global offices the world united by a shared commitment to refusing to settle youcanhelpredefinewhatspossible andshape the future of mobility.

Parts Advisor:

TheParts Advisor(back counter) position will oversee parts operations within the service center to provide the highest level of customer satisfaction while maximizing return on investment through parts inventory management. The Parts Advisor is an integral part of service center operations focused on parts efficiency to support seamless operations.

The Role

• Effectively manage parts inventory byanticipatingand addressing business needs tooptimizeoperations

• Maintainsan accurateand effective parts inventory control system that includes perpetual and annual inventories

• Order inventory and special-order parts for repairs

• Receive parts orders and stock them efficiently in designated storage area or assigned bins

• Effectively manages parts transfers from one Lucid Service location to another if applicable

• Generates parts estimates for customers insurancecompaniesor internal fleet vehicles to be sold by service advisor

• Stay up to date on latest part revision changes and refresh local inventory accordingly

• Achieve andmaintaina high First Time Fill Rate (FTFR) for the Service Centers Parts Department ensuringtimelyandaccurateservice

• Organize and oversee parts warranty returns both in the system and physically

• Interpret and understand automotive terminology enablingaccurateand efficient part searches within the catalog allowing for precise parts ordering

• Promote sales of accessories according to Lucid guidelines

• Other duties as assigned
  

Qualifications

• 2 5 years of experience as a Service Parts Advisor (back counter) with a strongtrack recordof efficiently dispatching parts to technicians in the shop to support seamless operations

• Proficiencyin parts catalog search for specific repair needs

• Willingness to obtain forklift certificationdemonstratinga commitment to safety and operational efficiency in the workplace

• Ability to work independently and maketimelydecisions in a fast-paced environment effectively minimizing downtime on repairs

• Excellent organizational skills and attention to detail

• Excellent communication and customer service skills

• Ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software

• Ability to lift 50 lbs.

• Standing walking and bending for extended periods of time

• Full-time including weekends or extended hours during busy periods

• Willingness to complete Lucid provided CPR training post hire

• Valid drivers license with no suspensions within the past year. Drivers under 21 must havemaintaineda Drivers License for a minimum of 3 years and successfully complete Lucid Training upon hire

Preferred Qualifications

• AA/BS in either Automotive Technology or Business Management or equivalent work experience

• Knowledge of HV systems LV systems and EV powertrains

• Start-up experience and related fast-paced environments

• PreviousOEM Parts training