Service Order Dispatcher Lead

Location: Fort Stewart GA Fort Stewart-Hunter

Type: Non-Exempt

Work Schedule: Full-Time

Compensation: $33.00-$33.00/hr

Benefits: Tessera is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time employees.

Full-Time benefits of a Service Order Dispatcher at Tessera include:

• Medical Dental Vision Life & Short-Term Disability Insurance

• Elective 401(k) retirement plan with a 3% employer discretionary contribution after 90-days of employment

• Flexible Spending Accounts for both medical and dependent care

• 11 paid federal holidays accrual of 12 paid days of vacation at the start of employment paid sick leave

• Potential shared earning bonus

• Tuition assistance is available after 1 year of employment and potential scholarships for qualified dependents

• Professional development certifications and training opportunities

• Verizon wireless discount

• Employee Assistance Program (EAP) and an engaging wellness program

• Public Service Loan Forgiveness eligibility for full-time employees

Tessera is dedicated to Creating Opportunities for People with Disabilities by hiring and supporting individuals with disabilities as well as veterans with disabilities. We take pride in our purpose-driven culture our core values - Inclusion Partnerships Integrity - and our commitment to providing a safe and respectful work environment to our employees.

Tessera is seeking a supportive and skilled Service Order Dispatcher with a helpful attitude.

Typical duties include but are not limited to:

• Supervise and mentor the dispatch team providing daily guidance training on software systems and performance feedback.

• Act as the first point of escalation for complex scheduling conflicts difficult client inquiries or emergencies in the field.

• Audit dispatch logs and system data entry to guarantee accuracy regulatory compliance and completeness.

• Oversee the distribution of incoming service orders ensuring technicians are matched based on skills geography and availability.

• Monitor real-time status of field units proactively adjusting schedules to accommodate delays cancellations or urgent emergency calls.

• Ensure precise documentation of all completed work requests technician notes invoicing metrics and customer history in the ERP/CRM system.

• Receive and log incoming service requests from customers via phone email or online portal.
• Schedule service appointments based on technician availability geographic location and job urgency.
• Communicate clearly with field technicians to assign work orders and provide accurate customer site information.
• Keep customers informed regarding their technicians estimated arrival time (ETA) or any unexpected schedule adjustments.
• Verify completion of work orders ensuring technician notes parts used and hours worked are accurately entered into the database.
• Manage office documentation by scanning filing and archiving service invoices customer receipts and warranty paperwork.
• Welcome walk-in guests clients and delivery drivers directing them to the appropriate person or handling their inquiries.

Qualifications:

• 35 years of leadership in facility maintenance or logistics dispatching experience in

• a military or DPW environment is highly preferred.

• Proficiency with computer databases data entry and computerized maintenance

• management systems (CMMS); Maximo experience is highly preferred.

• Experience with Army BUILDER Remote Entry Database (BRED) is preferred.

• Must possess a calm demeanor when handling high-stress situations.

Physical Requirements:

Employees must have the ability to perform the following physical demands for extended periods of time with or without assistance. The physical demands of this position may be reasonably accommodated for individuals with disabilities to perform the essential functions on a case-by-case basis.

• Must be able to lift and/or move up to 10 pounds.

• May be required to reach kneel walk stand and use repetitive motion for several hours at a time based on position duties.

• Work may require repetitive motion reaching lifting kneeling and walking. Standing or sitting for several hours at a time climbing in and out of a vehicle and up and down stairs may also be required.

• Must have the perseverance to work effectively under pressure for extended periods of time.

Requirements:

• A valid state drivers license is required with the ability to obtain and maintain coverage by Tesseras insurance.

• Access to a federal military installation requires a REAL ID-compliant drivers license or an acceptable alternative such as a U.S. passport or military ID in accordance with the REAL ID Act. Please visit this website for more information: be able to obtain and maintain applicable security clearances and installation access. A background check and E-Verify will be conducted for this position.

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*** Access to a federal military installation requires a REAL ID-compliant drivers license or an acceptable alternative such as a U.S. passport or military ID in accordance with the REAL ID Act.

Please visit this website for more information: Apply: Visit our website at to complete an application.

Current Employees: need to log into their Workday to apply through the Jobs Hub. Please reach out to your Recruiter if you need assistance.

Tessera is a national non-profit government contractor that is dedicated to Creating Opportunities for People with Disabilities through hiring and supporting individuals with disabilities and veterans with disabilities. We take pride in our mission-focused culture our Core Values Diversity Partnership Commitment Integrity and Quality and our dedication to providing a safe and respectful work environment to our employees.

Individuals with disabilities are encouraged to apply.

Tessera is here to help you with the recruitment process.

If you require an accommodation or support please contact us at

ext. 349 or email.