Service Operations Manager
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Job Summary
The Service Operations Manager is responsible for overseeing front-end store operations customer service execution labor management compliance and associate development. This position ensures exceptional customer experiences efficient service operations and effective leadership of front-end teams while supporting overall store performance. The Service Operations Manager partners with store leadership to drive sales operational excellence and a culture of safety service and accountability.
Key Responsibilities Customer Service & Store Operations- Leads and directs front-end operations to deliver an outstanding customer experience.
- Models and reinforces customer service standards and company values.
- Ensures efficient operation of checkout lanes customer service desks self-checkout areas and related front-end functions.
- Resolves customer concerns and escalates issues when appropriate.
- Monitors service levels and adjusts staffing to meet business needs.
- Maintains a clean organized and customer-ready front-end environment.
- Supports store-wide operational goals and initiatives.
- Supervises coaches and develops Service Supervisors Customer Service Associates Cashiers Courtesy Clerks and other front-end associates.
- Conducts performance observations and provides timely coaching and feedback.
- Participates in recruiting interviewing hiring onboarding and training activities.
- Promotes associate engagement retention and career development.
- Develops future leaders through mentoring and succession planning.
- Ensures all associates understand and follow company policies and procedures.
- Creates and manages schedules to achieve service standards while maintaining labor budgets.
- Monitors labor productivity and staffing effectiveness.
- Adjusts schedules based on business demands seasonal trends and operational requirements.
- Reviews attendance and timekeeping practices to ensure compliance.
- Partners with store leadership to address labor opportunities and challenges.
- Ensures compliance with company policies cash handling procedures food safety requirements and operational standards.
- Maintains accurate records and documentation as required.
- Supports workplace safety initiatives and promotes a safe working environment.
- Conducts routine operational audits and follows up on identified opportunities.
- Ensures completion of required training and compliance programs.
- Assists in managing front-end expenses and labor budgets.
- Monitors operational performance metrics and service indicators.
- Supports shrink reduction efforts through proper operational controls.
- Maintains accountability for cash handling deposits and front-end financial procedures.
- Identifies opportunities to improve operational efficiency and profitability.
We also provide a variety of benefits including:
- Competitive wages paid weekly
- Associate discounts
- Health and financial well-being benefits for eligible associates (Medical Dental 401k and more!)
- Time off (vacation holidays sick pay). For eligibility requirements please visit myACI Benefits
- Leaders invested in your training career growth and development
- An inclusive work environment with talented colleagues who reflect the communities we serve
Our Values Click below to view video: ACI Values
Required Experience:
Manager
About Company
Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to b ... View more
