Service Operations Manager

As a Service Operations Manager youll be the go-to leader for field operations ensuring the right technicians are in the right place at the right time. Youll motivate your team maintain strong customer relationships and keep workflows efficient. If youre passionate about leadership and service excellence this role is built for you.

Whats In It For You:

• $85000 - $115000
• Competitive compensation to reflect your experience leadership and industry expertise.
• A comprehensive benefits package that supports your well-being. For more details and to view these offerings visit RDOs benefits page.
• A company that lives by its core values: theyre not just words on a wall theyre how we work grow and lead. Click here to learn more.

Why RDO

When you join RDO Equipment Co. youll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the worlds leading equipment and technology manufacturers but were a people business first. RDO has grown from humble roots guided by a familys values and shaped by the strengths voices and entrepreneurism of our team members.

RDO Equipment Burnsville belongs to our Vermeer division focused on providing a variety of Vermeer products parts and services to customers around the U.S. RDOs Vermeer division includes eight locations. Burnsville is a crucial part of this network which stretches from California to Minnesota. Are you ready to join a team that works closely with arborists landscaping companies contractors forestry companies municipalities and other customers who value a knowledgeable Vermeer partner

What You Will Do:

• Lead service operations: Oversee all aspects of service department operations to ensure efficiency profitability and alignment with company benchmarks.
• Develop leaders: Coach and support Service Managers to drive performance and growth.
• Manage workflow and results: Ensure effective use of scheduling work orders and operational tools to meet workflow and financial goals.
• Strengthen customer relationships: Proactively meet with customers to ensure satisfaction build trust and support business growth.
• Champion safety and culture: Lead safety efforts and foster an engaged accountable work environment aligned with company values.
• For a complete list of duties and responsibilities view the full job description here.

What You Will Need:

• Leadership experience: Comfort leading leaders supporting teams and holding people accountable.
• Customerâfocused mindset: A commitment to delivering a strong customer experience and building trusted relationships.
• Techâsavvy: Confidence using computers and systems with the ability to learn new tools quickly.
• Industry experience: Familiarity with our industry is a plus but not requiredwell support your learning.
• Valid work authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Why Youll Love It Here:

• Renovated shop: The Imperial service shop was recently renovated to better support our technicians and customers.
• Team member recognition: Celebrating team member achievement is common here.
• Diverse customer base: Farmers depend on the Imperial and Indo teams all year.
• Community involvement: Supporting the community is important to these teams youll have the opportunity to do this.

Required Experience:

Manager