Service Operations Manager

Responsibilities:

• Responsible for safe and productive working environment of the shops
• Maintain a strong department safety cleanliness and branch consistency culture
• Implement and maintain procedures to meet and exceed our customers expectations
• Partner and coach Shop Supervisors on spending time on the floor coaching and building rapport with Technicians
• Support Shop Supervisors through problem solving with issues/challenges involving customers employees equipment etc.
• Partner with sales personnel to effectively build relationships and support future sales
• Maintain the facility and reinforce established practices and procedures to Ziegler standards
• Visit customers with sales personnel
• Maintain the highest level of customer satisfaction through communication professionalism and urgency before during and after the sale
• Help recruit and hire branch personnel including visiting local recruiting and technical college events
• Manage workforce to ensure maximum productivity and effectiveness through mentoring and appropriate training opportunities
• Analyze performance/financial data and influence profitability through effective process change
• Evaluate capital tooling needs and assist with justifications
• Manage goodwill support process
• Resolve conflicts in a timely and professional manner
• Ensure that all employees are given regular fair and accurate performance evaluations
• Work in a cooperative manner with team and superiors

Qualifications:

• 2 or 4 year degree preferred; High school diploma required
• 4 years of technical or mechanical knowledge preferred.
• Demonstrated ability to lead effective teams
• Knowledge of product line and/or a willingness to continue education on new products required
• Strong computer and organizational skills required
• Strong people leader who develops his/her employees through coaching and feedback
• Strong business acumen and ability to make good and timely decisions for customers and the company
• Personal Attributes: Creative Thinking Conflict Management Customer Focus Integrity Planning and Organization

Travel:

• Up to 10%

Minimum Physical Requirements:

• Standing walking using hands talking hearing
• Working Conditions may be indoor and outdoor. Noise level may be moderate at times.

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.

SEE YOURSELF AT ZIEGLER

Founded in 1914 Ziegler is a third-generation family-owned CAT dealer with over 2400 employees across 30 locations in Minnesota Iowa and northern Missouri. Since day one Ziegler has had the same philosophy- if the customer is successful- then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits work/life balance and ongoing professional development and training. Fulfill your calling by starting a career with Ziegler today!

The total compensation (base plus incentive) for this position is

Starting wage is dependent on skills experience and education. Along with competitive pay full time positions are benefits eligible which includes:

• Health Dental Vision and Life Insurance

• 15 days of PTO your first year accrual starts day 1

• 9 paid holidays

• 401(k) plan with company contribution and match

• HSA (Health Savings Account) Ziegler contributes up to $1000 tax-free each year

• Short-Term and Long-Term Disability Insurance FSA & EAP

• Paid Parental Leave & Funeral Leave

• Fitness membership discount

• Education Assistance

At Ziegler Inc. were committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.