Service Operations Engineer 2-5 years' experience (Denver,COShelton,CT)

• Multiple locations
• Hybrid

Sectras Service Operations Center is the first line of defense for our customers and the proving ground for the next generation of technical talent at Sectra. Were looking for a Service Operations Engineer whos ready to jump in: someone with the confidence to own a problem from first contact to resolution and the curiosity to keep learning the tools and platforms behind it.

As a Service Operations Engineer youll provide first-line support take ownership of services rather than just tickets and coordinate with vendors when issues need to go beyond your desk. Youll join a team of experts on the tools and processes we use to support our customers every day a team that not only serves customers directly but also supports our broader portfolios by triaging incoming requests and building distributed ownership across our key operational platforms.

What youll do

• Provide first-line support and triage incoming requests and tickets across our key operational platforms
• Support and enhance operational readiness processes related to project maintenance and service delivery
• Use AI and automation to improve efficiency scalability and reporting capabilities
• Coordinate with vendors and internal teams to resolve issues beyond first-line scope