Service Now PM with SAP
Job Location:
Sunnyvale, CA - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Job Summary
For this role we are looking for passionate SAP Service Now Project Managers with excellent technical and communication skills managing Engineering projects.
Responsibilities / Experience
- Managed end-to-end delivery of multiple AI and enterprise software programs (Workday FST Phoenix AI) under the University PMO framework coordinating 6 cross-functional teams across engineering QA and business units.
- Collaborated with technical leads to refine business requirements into system design and validation for Java microservices ensuring seamless migration and 30% reduction in functional defects.
- Established Jira and Confluence KPI tracking for bug closure velocity and sprint health achieving 25% improvement in on-time resolution and better transparency across releases.
- Introduced structured change management and risk control processes using risk logs and technical debt registers reducing scope creep by 20% and accelerating ticket closure by 15%.
- Used Agile/hybrid best practices daily standups biweekly sprint retrospectives and backlog grooming driving on time sprint completion rate and continuous improvement across delivery cycles.
Qualifications/Required Skills:
- 10-12 years of strong hands-on project management experience with 4 years managing SAP projects.
- Program Leadership: Agile Waterfall Scrum Delivery
- Roadmapping Stakeholder Reporting KPI/OKR Tracking
- Change Management Risk Mitigation Cross-Functional Coordination
- Tools: Jenkins Asana Git Jira Confluence ServiceNow Smartsheet MS Project Postman Tableau
Behavioral Skills:
- Excellent Communication skills and collaboration skills
- Ability to propose and implement improvements in the system
- Ability to work with cross-functional stakeholders
| Evaluation Category | Key Skills/Tools |
| Program Portfolio & Delivery Management | Experience leading multiple enterprise initiatives (AI Workday platform modernization) |
| Program & Delivery Management | MS Project Smartsheet Asana |
| SAP & ServiceNow Functional Understanding | SAP lifecycle knowledge ServiceNow ITSM workflows enterprise integrations |
| Agile / Hybrid Delivery Leadership | Jira Confluence |
| DevOps & Release Coordination | Engineering collaboration CI/CD awareness release planning and validation |
| Stakeholder Communication & Executive Reporting | Tableau Jira Dashboards Risk logs Confluence |
Donato Technologies Inc. is a trusted IT staffing consulting and software development partner headquartered in Dallas Texas. We support clients across industries by understanding their unique business needs and delivering tailored technology and workforce solutions. Our focus is on connecting the right talent with the right opportunity-ensuring clients receive dependable skilled professionals and candidates receive meaningful career growth and support. We work closely with small to mid-sized organizations to provide flexible high-quality services that drive performance innovation and long-term success.
