Service Now Ai engineer

Location: Location: DALLAS TEXAS plus (Hybrid - 2 days/week onsite in Addison TX)

We are seeking a mid-level ServiceNow platform engineer to join the CMT team. The teams mission is to build AI proof of concepts (AI POCs) that support marketing business development and sales pipeline use cases such as lead nurturing content intelligence and workflow automation. The focus of this team is rapid experimentation iteration and integration rather than polished end-user products.

This is a ServiceNow-first builder role with practical AI/GenAI integration as the secondary focus. We are not looking for a pure AI engineer or a LangChain specialist. We need someone who can build backend ServiceNow functionality integrate external services through APIs and use AI outputs in real workflows or POCs.

Submit candidates who show evidence of:

Hands-on ServiceNow platform development: Script Includes Business Rules Scripted REST APIs scoped apps Flow Designer integrations.
Real builder ownership: personally built features automation integrations or POCs rather than only supporting requirements testing UAT or coordination.
Practical AI exposure: has called or integrated an AI/LLM service used AI output for summarization/classification/recommendations/routing or grounded AI output using records knowledge or data.
Comfort with ambiguity: can build a working prototype from an incomplete idea and iterate from feedback.
Ability to work onsite in Addison TX at least 2 days per week.

ServiceNow AI features only such as Virtual Agent NLU Predictive Intelligence AI Search or Now Assist configuration without custom integration or workflow use.
AI-only background with little or no hands-on ServiceNow platform development.
RAG agents LangChain or LLM buzzwords without a concrete example of what the candidate personally built and how data flowed through the solution.
BA/process/testing-heavy experience where the candidate worked with developers but did not build backend ServiceNow functionality themselves.

For each submission include one short sentence on the candidates best evidence for ServiceNow platform development AI/GenAI integration and builder mindset.

- TOP HARD SKILLS
ServiceNow Platform Development: 3 5 years of experience (Backend REST APIs Scripting)

Generative AI Development: 1 3 years of experience (LLMs RAG Agentic design)

ServiceNow AI Search: 4 6 years of experience

NICE-TO-HAVES
Experience with Snowflake or modern data platforms

Marketing BD or sales workflow automation domain experience

Front-end development or ServiceNow UI Builder experience
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