Service Manager- The Mills

Service Manager

Summary

The Service Manager performs various corrective and preventive maintenance duties necessary to maintain and enhance a Crawford Hoying residential community. Duties include but are not limited to HVAC plumbing electrical carpentry and grounds addition the Service Manager must direct lead and support their assigned staff of Service Technicians. As the basis for leadership and management this individual shall implement the 7 Core Values that Crawford Hoying has established to maintain its desired culture. Crawford Hoying is dedicated to exceptional customer service which includes interactions with residents guests and coworkers. Employees are expected to use their best judgment in determining the most appropriate course of action using customer service as a guiding principle.

Job Responsibilities (responsibilities may include but are not limited to the following)

Prioritizes completes and/or delegates maintenance work and maintenance service requests including but not limited to carpentry plumbing painting electrical HVAC masonry and other general maintenance in accordance with company standards and local city state and federal building codes when applicable. Schedules and/or provides on-call maintenance for evenings weekends and holidays as scheduled. Tracks the status of all work orders.

Manages and executes the make-ready/turn process. Completes the move-out checklist assigning appropriate move-out charges and forwards it to management. Schedules and inspects vendor/contractor work to ensure quality completeness and compliance with company standards. Inspects all rent-ready apartments. Purchases supplies in accordance with the property budget and company policies and procedures. Reviews codes and approves all vendor invoices. Participates in the preparation and management of the operating budget and monthly variance reports.

Inspects the physical residential community site identifying all areas in need of immediate or future repairs and maintenance and provides an inspection report to the Community Manager for review.

Participates in staff selection and the interview process. Trains all service staff under the approval and direction of the Community Manager. Supervises and provides support and direction to the service staff. Resolves personnel issues and supports teambuilding. Prepares annual reviews and implements goals objectives and personal development plans for all direct reports.

Performs other duties as assigned. Job responsibilities may vary depending on community size.

Performance Objectives (objectives include but are not limited to the following)

The 7 Core Values that Crawford Hoying has established to maintain its desired culture

Leadership and accountability

Flexibility and effectiveness in managing personnel

Community net operating income

Service request resolution within 24 hours

Service request quality

Unit-turn timeliness

Unit move-in quality

Curb appeal

Resident retention

Customer service feedback

Strategic approach to problem-solving and troubleshooting

Preferred Knowledge Skills Education and Experience

Advanced-level maintenance skills related to painting carpentry electrical HVAC plumbing pool maintenance and emergency/security systems

Effective oral and written communication skills

Ability to give clear direction and respond to inquiries

Understanding of accounting principles and budget process

Project management skills including planning organizing and coordinating tasks

Negotiation and conflict resolution skills

Knowledge of first-aid and safety procedures

Confirmed prior experience managing a staff

Computer proficiency

High school diploma or equivalent supplemented by specialized courses in HVAC plumbing electrical and carpentry

Three years of property management experience

Minimum of one year of personnel management

Valid drivers license

Work Environment

The Service Manager works onsite at a residential community and interfaces with external and internal customers residents and vendors on a regular basis. The work schedule varies depending on the property. Hours are typically scheduled within 7:00 am and 6:00 pm and may include weekend days (Sat/Sun). The Service Manager must be available to work overtime and on-call as needed and must be flexible and readily available depending on the needs of the property.

Reporting Structure

The Service Manager reports to the Community Manager and directly oversees one of more Service Technician depending on the size of the property.

Physical Requirements

The Service Managers physical condition must be sufficient for the consistent and successful completion of the responsibilities defined for this position. This position frequently requires standing walking sitting reaching with hands and arms stooping kneeling crouching or crawling. This position may require lifting and/or moving up to 50 pounds and operating power tools. The Service Manager must be able to drive during the course of work.