Service Manager (Technical manufacturing exp. req.)

Service Manager (Technical manufacturing exp. req.)
Location: Greater Hartford CT Area Onsite
Salary: $115000 - $140000 Performance Bonus Benefits
Benefits: Medical Dental Vision Life Disability 401(k) with Match Paid Holidays PTO
Job Type: Full-Time
Typical Hours: Monday-Friday 8:00 AM 5:00 PM (Flexible)
Travel: Less than 10% (Domestic)
Start Date: ASAP
Sponsorship is not available

Service Manager Description

Our client a well-established manufacturer of highly engineered industrial products is seeking a Service Manager to lead its North American service organization. This leadership role oversees a team of Field Service Engineers responsible for installing maintaining troubleshooting and repairing complex capital equipment for customers across a variety of industries. The ideal candidate is an experienced service leader with a strong technical manufacturing background and a passion for developing people improving processes and delivering exceptional customer support. Youll partner cross-functionally with engineering operations sales and customer support to drive operational excellence while helping scale a growing service organization.

Service Manager Responsibilities

Lead mentor and develop a team of Field Service Engineers located throughout North America
Oversee scheduling and execution of installations preventive maintenance repairs and customer service activities
Develop and implement service processes procedures and continuous improvement initiatives
Monitor team performance provide coaching and conduct performance evaluations
Ensure compliance with company policies quality standards and safety requirements
Serve as an escalation point for complex customer service issues
Track service metrics maintain accurate documentation and prepare operational reports.
Collaborate with engineering operations and supply chain teams to improve service delivery
Identify opportunities to increase efficiency customer satisfaction and service revenue
Manage departmental budgets staffing and resource allocation

Service Manager Qualifications

4 years of service management experience within an industrial or technical manufacturing environment required
Experience supporting complex electromechanical equipment or industrial capital equipment required
Proven experience leading remote field service teams required
Strong customer-facing communication and problem-solving skills required
Must be willing to work onsite in the Greater Hartford CT area