Service Manager
Job Location:
Job Location:
Suwanee, GA - USA
Yearly Salary:
$ 85000 - 135000
Yearly Salary:
Posted on:
3 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Benefits:
- Health insurance
- Paid time off
- Vision insurance
- 401(k) matching
- Dental insurance
Service Manager
Aaron Services: Plumbing Heating & Cooling
Suwanee GA
Lead the Development of the Best Service Team in Georgia
Aaron Services has proudly served North Atlanta homeowners since 1978. Were a family-owned Plumbing Heating & Cooling company known for honest service quality workmanship and thousands of 5-star reviews. Our service area stretches roughly from Dacula to Marietta and Dawsonville to Midtown.
As we continue to grow were looking for a Service Manager to develop our technicians strengthen our systems and help lead the continued growth of our service departments.
This role combines field leadership with operational management. Youll spend time coaching technicians in the field reviewing performance and KPIs evaluating estimates and invoices improving training strengthening processes and working with leadership to build an even better service department.
Success isnt measured by how many service calls you complete. Its measured by how much better your technicians become how consistently they follow best practices and how effectively the department performs.
If you enjoy developing people solving problems and building great systems wed love to meet you.
Responsibilities
- Lead the development of service technicians through ride-alongs field coaching onboarding training one-on-one coaching and mentorship helping them improve their technical ability professionalism customer communication documentation and overall performance.
- Review jobs before during and after completion to strengthen diagnostics workmanship pricing quality customer experience and adherence to company standards.
- Review technician KPIs invoices estimates callbacks and other performance metrics to identify coaching opportunities and improve department performance.
- Recruit interview onboard and develop new technicians while fostering a culture of accountability professionalism and continuous improvement.
- Work closely with dispatch warehouse and leadership to improve communication organization efficiency and service processes.
- Set the standard through professionalism integrity enthusiasm accountability and continuous improvement.
What Were Looking For
- Significant residential plumbing service experience.
- Georgia Journeyman or Master Plumber license preferred or the qualifications and willingness to obtain one within your first year.
- Previous leadership mentoring training or management experience preferred.
- Strong troubleshooting and diagnostic skills.
- Comfortable reviewing KPIs estimates invoices and technician performance.
- Excellent communication leadership and customer service skills.
- Residential HVAC experience is a plus but not required.
- ServiceTitan experience is a plus.
- Strong organizational skills with a continuous improvement mindset.
- Valid drivers license with a clean driving record.
Youll Thrive Here If You...
- Enjoy teaching and developing others.
- Can build positive relationships while consistently holding people accountable to high standards.
- Believe consistency comes from strong systems and training.
- Stay calm under pressure and enjoy solving difficult problems.
- Take ownership and continuously look for ways to improve the business.
- Want to build a team that homeowners trust and technicians are proud to be part of.
Benefits
- Competitive salary based on experience
- Performance-based bonus opportunities
- Company vehicle
- Company-paid health dental vision life and disability insurance
- 401(k)
- Paid vacation
- Paid holidays
- Ongoing leadership and professional development
- Stable year-round employment with a family-owned company serving North Atlanta for decades
About Aaron Services
Since 1978 Aaron Services has built a reputation for honest recommendations quality workmanship and treating both customers and employees with respect.
If youre passionate about developing technicians building high-performing teams and helping shape the future of a growing company wed love to hear from you.
Compensation: $85000.00 - $135000.00 per year
About Us
Aaron Services: Plumbing Heating Cooling was founded over thirty five years ago by Timothy W. Adams a third generation Master Plumber. Today he works with his son Aaron a fourth generation Master Plumber to manage a team of highly trained licensed technicians committed to customer satisfaction and providing high quality plumbing and heating and cooling services.
We are family-owned and operated. Our mission is to provide an honest and high quality service. Aaron Plumbing technicians are licensed and knowledgeable and our commitment to customer satisfaction shows in everything we do! Aaron Heating and Cooling employs NATE certified experienced technicians.
HVAC & Plumbing Jobs with Peace of Mind
Aaron Services believes in Peace of Mind for our customers and our team members.
Peace of Mind for our employees means a compensation level that ensures a high quality of life for you and your family. It means a work life balance that enables you to spend time with the people you love doing the things you enjoy. It means a team of positive leaders and support staff committed to your success. It means an excellent benefits package and a well maintained high end company owned truck.
Peace of Mind for our employees means a compensation level that ensures a high quality of life for you and your family. It means a work life balance that enables you to spend time with the people you love doing the things you enjoy. It means a team of positive leaders and support staff committed to your success. It means an excellent benefits package and a well maintained high end company owned truck.
Ready to Join the Best
We work hard to be the best place to work! Do you have a positive attitude enjoy working with others and solving problems Do you hold yourself to the highest standard of service and workmanship If so we would love to speak with you about joining our team! Our commitment to our core values of Efficiency Integrity Exceptional Service and Being Driven Toward Excellence keeps our phones ringing and our schedule full.
Required Experience:
Manager
About Company
The trusted local plumbing, heating & cooling service in Alpharetta, Cumming, Suwanee, Lawrenceville & Beyond. Call 770-945-3453 now
