Service Manager Spec

Butler Machinery is a leader in the heavy equipment industry providing reliable service repair and rebuild solutions for the mining and construction sectors. We specialize in maintaining and overhauling high-value assets such as haul trucks loaders dozers and powertrain components. As we continue to grow we are seeking an experienced Service Manager to lead the SPEC shop division focused on large-scale rebuilds especially engine drivetrain and component overhauls for mining equipment.

Location: Bismarck ND

Department:Service

Type: Exempt Full-Time

Essential Duties and Responsibilities:

Lead and manage the special projects service team focused on large-scale equipment and component rebuilds (e.g. torque converters differentials).

Develop schedule and oversee project timelines budgets and resource allocation.

Collaborate with technical communicators parts and field service teams to ensure technical accuracy and quality assurance.

Monitor and enforce safety environmental and company compliance standards.

Maintain strong relationships with customers provide updates and ensure satisfaction throughout project cycles.

Review job costing efficiency and productivity metrics; identify continuous improvement opportunities.

Provide technical guidance and mentoring to service technicians and supervisors.

Support warranty claims failure analysis and root cause investigations.

Qualifications:

Industry Focus: Mining construction or drivetrain rebuild environments.

Technical Knowledge: Strong understanding of hydraulics engines and electrical systems on mining-class equipment.

Completion of Lead Yourself for internal candidates is preferred.

Skills:

Proven ability to manage multiple large-scale projects simultaneously.

Strong communication and customer service orientation.

Excellent problem-solving and decision-making abilities.

As a family business for three generations we currently employ over 900 associates in 20 locations throughout North Dakota South Dakota Montana and Nebraska. We are looking for self-motivated forward-thinking individuals to join us in our continued success. If you desire to start your career with our team here are some things we offer within our full benefits package:

10% Annual Retirement Employer Contribution with Additional 5% Discretionary Employer Contribution

Health Insurance 3 plan options

Health Savings Account Employer contribution up to $1300/year

Dependent Care Flex Spending Account

Dental Insurance 2 plan options

Vision Insurance

Basic Life/AD&D and Supplemental Life Insurance

Employer-paid Short-Term Disability Coverage 60% of base pay/salary

Long-Term Disability Coverage

Maternity / Paternity Benefits

Holidays

Paid Time Off (PTO)

401(K) Plan

Employee Assistance Program (EAP) including Health Coaching

SmartDollar employer-paid financial planning program

Legal Shield/ID Shield products

Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization

EOE/Vet/Disability

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