Service Manager

A leading commercial HVAC company this team specializes in service maintenance retrofits replacements and moredelivering amazing service directly to building owners rather than through third parties. Their client base spans well-known brands and facilities including Chase Bank PetSmart stores assisted living communities refrigerated warehouses and boutique grocery chains. Grounded in a strong values-driven culture they prioritize people quality and long-term relationships in everything they do.

We are seeking an experienced hands-on Service Manager to lead and oversee commercial mechanical and HVAC service operations throughout the Sacramento and Northern California market. Based out of the companys Lodi office this individual will play a critical role in managing field technicians supporting customers ensuring operational excellence and driving the continued growth and profitability of the service department.

This is a highly visible leadership role that requires someone who is comfortable being in the field and leading from the front. The position will be approximately 20% field-based and 80% office-based working directly with technicians customers and internal leadership to ensure service work is completed safely efficiently and to the highest standard.

The Service Manager will have direct access to ownership and the opportunity to help build the companys Northern California operations. For the right leader this role offers a clear pathway to Head of Operations with the opportunity to eventually oversee the companys entire Northern California operation.

On-call availability will be required to support customers technicians and urgent service needs when necessary.

• Base salary $100K$130K DOE performance bonuses.

• Benefits: Medical dental and vision.

• 401(k): Company match.

• Company Vehicle: Fully equipped for field leadership.

• Flexible PTO and a culture that values family and personal well-being.

• True Leadership Seat: Direct access to ownership and real influence on strategy structure and decision-making.

• A Culture That Invests in You: A tribe environment committed to personal growth leadership development and long-term success.

• Lead and manage day-to-day commercial HVAC and mechanical service operations throughout the Sacramento and Northern California market.

• Spend the majority of time in the field supporting technicians visiting job sites meeting with customers troubleshooting operational challenges and ensuring work is completed to company standards.

• Provide hands-on leadership coaching training and accountability to service technicians and field personnel.

• Manage service schedules manpower allocation workflow and job priorities to maximize efficiency productivity and customer satisfaction.

• Serve as a key point of contact for customers building owners property managers and facility teams ensuring a high level of communication and service.

• Support technicians with technical problem-solving job-site challenges and customer escalations.

• Monitor service department performance including labor efficiency profitability response times quality and customer satisfaction.

• Review service work job costing and operational performance to identify opportunities to improve margins and efficiency.

• Partner closely with sales and operations teams to ensure smooth transitions between service maintenance retrofit replacement and project work.

• Help grow and strengthen the Northern California service operation by improving processes developing team members and building scalable systems.

• Recruit develop and retain top service talent while creating a culture of accountability teamwork and continuous improvement.

• Maintain a strong focus on safety quality control and adherence to company and customer requirements.

• Participate in an on-call rotation and remain available to support urgent customer and technician needs as required.

• Work directly with ownership and leadership to develop long-term operational strategies for Northern California.

• Position yourself for continued advancement into a future Head of Operations role overseeing the companys entire Northern California operation.

• 5 years of experience in commercial HVAC mechanical services or a closely related trade with significant field experience.

• Prior experience in a Service Manager Service Supervisor Operations Manager or similar leadership role strongly preferred.

• Strong technical understanding of commercial HVAC and mechanical service maintenance repair and replacement operations.

• Proven ability to lead coach and hold technicians and field personnel accountable.

• Comfortable spending approximately 20% of your time in the field and 80% in the office.

• Strong customer service and relationship-building skills with the ability to communicate effectively with building owners property managers facility directors and other stakeholders.

• Experience managing schedules manpower workflow service priorities and operational performance.

• Financial and business acumen including an understanding of job costing labor efficiency profitability and service department performance.

• Highly organized with the ability to manage multiple technicians customers and priorities in a fast-paced environment.

• Strong problem-solving skills and the ability to remain calm and decisive during urgent service situations.

• Comfortable with on-call availability and responding to urgent operational or customer needs when required.

• A hands-on accountable leader who is willing to lead from the front and spend significant time alongside the team in the field.

• Entrepreneurial mindset with the desire and capability to grow into a larger operational leadership role.

• Must live within a reasonable commuting distance of Lodi/Sacramento CA with the ability to travel throughout Northern California as needed.

This is more than a traditional Service Manager position. The company is looking for a long-term operational leader who can help build and scale its Northern California presence. As the operation continues to grow this position offers a clear pathway to Head of Operations with the opportunity to eventually oversee the companys entire Northern California operation.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.