Service Manager (Heavy Equipment)

Ready to take your career to the next level Join RDO Equipment Co. as a Service Manager and lead a talented team of technicians in a fastâpaced customerâfocused this role youll manage work orders oversee scheduling build strong customer relationships and foster a supportive highâperforming shop culture. Were looking for a candidate with proven management experience who can effectively lead teams drive results and model strong accountability. If youre passionate about developing people delivering exceptional service and making a meaningful impact we encourage you to apply. Take the next step in your career and build something youre proud of with RDO.

Whats in it For You:

• $75000-$100000 / year
• 24% bonus potential
• A comprehensive benefits package that supports your well-being. For more details and to view these offerings visit RDOs benefits page.
• A company that lives by its core values: theyre not just words on a wall theyre how we work grow and lead. Learn more about our core values.

Why RDO
When you join RDO Equipment Co. youll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the worlds leading equipment and technology manufacturers but were a people business first. RDO has grown from humble roots guided by a familys values and shaped by the strengths voices and entrepreneurism of our team members.

RDO Equipment Sacramento belongs to our Vermeer division focused on providing a variety of Vermeer products parts and services to customers around the U.S. RDOs Vermeer division includes eight locations. Sacramento is a crucial part of this network which stretches from California to Minnesota. Are you ready to join a team that works closely with arborists landscaping companies contractors forestry companies municipalities and other customers who value a knowledgeable Vermeer partner

What You Will Do:

• Managing Work Orders: Staying on top of work orders is key. This means opening and closing orders keeping track of progress and making sure everything runs smoothly with internal systems.
• Scheduling and Workflow Management: Its all about assigning the right techs to the right jobs at the right time. Youll be juggling schedules managing workflows and making sure everyone knows where they need to be.
• Deliver top-notch service to customers: Communicate clearly respectfully and in a timely manner with customers during the repair process.
• Communication: Whether youre connecting with the team or keeping customers in the loop your main priority is to keep everything running smoothly and ensure everyone is aligned.
• Team Management and Development: Leading a team of techs means motivating them supporting their growth and handling any issues that come up. Its all about building a strong talented crew.
• Customer Service and Relationship Building: Happy customers are the best customers. Youll be making sure theyre satisfied building strong relationships and delivering a world class experience every time.
• For a complete list of duties and responsibilities view the full job description here.

What You Will Need:

• Leadership Abilities: Ready to step into a leadership role with a desire to learn and grow.
• Customer Service Skills: Youre passionate about delivering top-notch customer experiences.
• Tech-Savvy: Youre confident using computers and quick to learn new systems.
• Experience: Familiarity with our industry is a plus but not required well support your learning.
• Communication: You express yourself clearly both in writing and in conversation
• Pace: You thrive in a fast-moving environment where priorities can shift and no two days are the same.
• Valid Work Authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Why Youll Love it Here:

• Tight-knit team: Everyone from parts and service to sales works together to serve the customer and grow the business.
• Regular team-building: We regularly get together for team-building events like BBQs and other outings.
• Employee support:âEveryone feels supported personally and professionally by each other management and RDO as a whole.â
• A feel-good business:âWe feel good about the company we represent and like to come to work each day to provide excellent customer service.
• Shared information: RDO is an open-book company regularly sharing information to keep team members knowledgeable about the companys standing and the products we supply.

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Required Experience:

Manager