Service Manager

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23000 employees operating in over 150 countries Xylem is at the forefront of addressing the worlds most critical water challenges. We invite passionate individuals to join our team dedicated to exceeding customer expectations through innovative and sustainable solutions.

Evoqua Water Technologies Transforming Water. Enriching Life.

The Service Manager for high-purity water treatment deionized water reverse osmosis and filtration systems is responsible for providing tactical and strategic leadership to field service professionals across a large site and/or multiple locations. This role oversees talent acquisition retention employee engagement performance management and professional development to ensure operational excellence and high-quality service delivery.

This role is responsible for establishing departmental budgets managing operating expenses and leading workforce planning initiatives. The position also addresses and resolves employee relations matters while translating customer requirements into actionable workforce plans and operational objectives.

The role provides onsite visibility into key performance indicators (KPIs) and operational metrics while delivering data-driven insights and recommendations to management. Demonstrating second-level leadership capabilities the position effectively applies technical and operational expertise and leverages regional resources in partnership with key stakeholders to drive successful customer and business outcomes.

Additionally this role ensures product system and water quality standards are consistently maintained and is responsible for monitoring and managing appropriate inventory levels across complex and/or multiple sites. 7 direct reports

CORE RESPONSIBILITIES:

• Create and maintain safe working environment and culture within the organization

• Defines and drives (proactive) customer management employee management safety management interpersonalrelationship and leadership skills

• Demonstrates high impact culture through innovation accountability and empowerment

• Is agile in responding quickly to customer issues

• Operational and strategic management

• Autonomy to make decisions that impact divisional and cross-functional / commercial span of control

• Ensures cost/revenue support the financial goals of the P&L

• Provides proactive direction to commercial teams to ensure service center objectives are achieved

• May provide direct supervisor to sales and other commercial colleagues

• Demonstrates leadership behaviors across organizational boundaries of candid communication collaboration developing people embracing DEI and innovation

Travel Requirements:

• Some travel required

• 20%-80% travel depending on division & location (overnight stays away from home)

Driving Requirements:

• Driver Application for Employment

• Motor Vehicle Report (MVR)

Forms:

• Driver Disclosure and Release

• Employee Applicant Drug and Alcohol Statement o FMCSA Certificate of Awareness

• Driver Certificate of Violations

QUALIFICATIONS:

Education Requirements:

• Bachelors degree preferred; or equivalent military experience; or applicable industry equivalent experience in lieu of degree

Experience Requirements:

• Ability to obtain all required customer clearances (TWIC DISA etc.)

• Industrial or commercial process water experience required

• Clean driving record

• 5 to 7 years of technical work experience or 3 years of industry specific experience

• Combined with 3 years of leadership/management experience

Skill Requirements:

• Proficiency with computers and business software such as Microsoft Office Skype Oracle/SAP cloud-based solutions

• People management

• Ability to communicate up/down/across

• Ability to lead and motivate teams

• Demonstrates critical thinking and complex troubleshooting in order to guide and advise team members and customers

• Ability to defuse situations at a customer or internal issue.

Salary: The estimated salary range for this position is $100000 to $125000 plus an annual bonus and company assigned vehicle. Starting pay is dependent on multiple factors such as skills experience and work location and is not typically at the top of the range. At Xylem we offer a competitive compensation package with agenerous benefit package including Medical Dental Vision plans 401(k) with company contribution paid time off paid parental leave and tuition reimbursement.

Xylem does not provide visa sponsorship for this position

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Join the global Xylem team to be a part of innovative technology solutions transforming water usage conservation and re-use. Our products impact public utilities industrial sectors residential areas and commercial buildings with a commitment to providing smart metering network technologies and advanced analytics for water electric and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.