Service Manager

Ready to take your career to the next level Lead a talented team of technicians as a Service Manager at RDO Equipment this position youll manage workorders oversee scheduling build customer relationships and create a supportive productive shop environment. Join the team today and build a career youre proud of.

Whats in it For You:

• $70000-$90000 / year
• 24% bonus potential
• A comprehensive benefits package that supports your well-being. For more details and to view these offerings visit RDOs benefits page.
• A company that lives by its core values: theyre not just words on a wall theyre how we work grow and lead. Learn more about our core values.

Why RDO
When you join RDO Equipment Co. youll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the worlds leading equipment and technology manufacturers but were a people business first. RDO has grown from humble roots guided by a familys values and shaped by the strengths voices and entrepreneurism of our team members.

Texas has a booming construction industry. The need for RDOs services and product expertise in this region is Fort Worth youll work with customers of various scales to help them maintain efficiency and profitability throughout the year. These companies do the important work of building Texas infrastructure and supporting its economy relying on support from RDO team members every day. Join the growing team in Fort Worth and make your impact today.

What You Will Do:

• Managing Work Orders: Staying on top of work orders is key. This means opening and closing orders keeping track of progress and making sure everything runs smoothly with internal systems.
• Scheduling and Workflow Management: Its all about assigning the right techs to the right jobs at the right time. Youll be juggling schedules managing workflows and making sure everyone knows where they need to be.
• Deliver top-notch service to customers: Communicate clearly respectfully and in a timely manner with customers during the repair process.
• Communication: Whether youre connecting with the team or keeping customers in the loop your main priority is to keep everything running smoothly and ensure everyone is aligned.
• Team Management and Development: Leading a team of techs means motivating them supporting their growth and handling any issues that come up. Its all about building a strong talented crew.
• Customer Service and Relationship Building: Happy customers are the best customers. Youll be making sure theyre satisfied building strong relationships and delivering a world class experience every time.
• For a complete list of duties and responsibilities view the full job description here.

What You Will Need:

• Leadership Abilities: Ready to step into a leadership role with a desire to learn and grow.
• Customer Service Skills: Youre passionate about delivering top-notch customer experiences.
• Tech-Savvy: Youre confident using computers and quick to learn new systems.
• Experience: Familiarity with our industry is a plus but not required well support your learning.
• Communication: You express yourself clearly both in writing and in conversation
• Pace: You thrive in a fast-moving environment where priorities can shift and no two days are the same.
• Valid Work Authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Why Youll Love it Here:

• Open-door policy: We dont like to carry titles around with us. All store leaders strive to lead by serving and supporting team members.
• Tight-knit team: Everybody supports one another in Fort Worth. We provide meals for our team go to an annual Ranger game with all-you-can-eat access and have Holiday parties.
• Safe environment: We have a mandatory safety meeting every morning. We have an If you see something say something mindset and set the expectation that we will never cheat on safety and never go cheap on safety.
• Very tenured: Our team in Fort Worth is very experienced. Veteran team members are always happy to help newer people grow.
• Community engagement: We sponsor golf tournaments and other events including the Halo for Freedom Warrior Foundation as we have many veterans. There are always volunteer opportunities. Our team unloads for the Fort Worth stock show rodeo which provides an opportunity for kids to come and build projects.
• Goal-oriented team: We love to achieve our goals and celebrate these accomplishments together.

Required Experience:

Manager