Service Manager

Operations Manager (Distribution Dept.)

The Operations Manager Distribution is a depot leadership role responsible for driving overall depot performance through ownership of distribution operations. As a key member of the depot leadership team this role contributes to the success of the entire operation - not just distribution by ensuring safe efficient and reliable execution of delivery services.

This role leads the Distribution team while partnering closely with Service and Support Functions to deliver strong customer outcomes operational excellence and financial performance. The Operations Manager Distribution builds high-performing teams reinforces operational discipline and ensures consistent execution of company standards across safety service and quality.

In partnership with the General Manager this role is accountable for achieving depot-level financial and operational goals by optimizing workforce performance driving key performance indicators and supporting continuous improvement in a fast-paced field-based environment.

We are located in Canton MI.

Salary: Exempt position with bonus potential

Bonus Potential: 15% annual target (With the ability to earn higher)

Schedule: Monday - Friday 10:00 AM - 6:00 PM schedule may vary based on client needs.

Primary Job Accountabilities:

People Leadership & Development

• Lead and develop a high-performing team through coaching accountability recognition documentation and ongoing development while maintaining strong engagement and retention
• Build leadership capability within the team through coaching and talent development

Safety Ownership

• Foster a safety-first culture by implementing and enforcing safety policies procedures and regulatory compliance (OSHA DOT and company standards)
• Actively coach team members to reinforce safe driving behaviors and operational discipline

Workforce Planning & Talent Management

• Drive workforce planning including recruiting hiring onboarding scheduling and time management performance management and retention to ensure operational readiness

Fleet & Asset Management

• Oversee fleet performance and maintenance to support distribution execution
• Ensure completion of pre- and post-trip inspections preventative maintenance and monitoring of uptime/downtime metrics along with performing fleet walks

Customer Ownership

• Create and sustain a customer-focused culture by ensuring service delivery meets customer expectations
• Partner cross-functionally to resolve issues and support customer retention

Distribution Operations Execution

• Oversee distribution execution including delivery of fresh cooking oil and collection of used cooking oil across assigned routes
• Ensure high service levels route efficiency and consistent operational performance
• Perform timely route reconciliation to ensure accurate delivery volumes are captured billed and invoiced to customers correctly
• Manage labor utilization and scheduling to drive productivity control overtime and align staffing with customer demand

Inventory Management

• Ensure accurate inventory to support operations and customer demand including routine cycle counts and coordination of tanker delivery schedules to maintain proper supply levels and ensure the depot can receive and process deliveries efficiently

Financial Performance & Operational Discipline

• Partner with the General Manager to achieve depot financial performance and key KPIs
• Drive productivity cost discipline and continuous improvement across operations

Education Requirements & Competencies:

Minimum Qualifications:

• 2-4 years of experience in operations distribution logistics or a route-based environment
• Experience leading people teams or daily operations (formal or informal leadership)
• Ability to coach develop and hold frontline employees accountable
• Comfortable working in a fast-paced hands-on environment
• Basic understanding of safety practices and regulated environments
• Ability to use data and metrics to manage performance and solve problems
• Willingness to lead from the front and be actively engaged in daily operations
• High school diploma or equivalent required

Preferred Qualifications:

• 1-2 years of direct people management experience
• Experience in logistics delivery or route-based distribution environments
• Familiarity with DOT compliance regulations or driver-based operations
• Experience managing scheduling labor or workforce planning
• Experience using KPIs to drive performance (productivity safety service)
• Bachelors degree or equivalent experience

% of Time Traveling TBD

Inclusive Employer
At Restaurant Technologies we celebrate diversity believe in equityand are committed to creating an inclusive environment for all employees; were proud to be an Equal Employment Opportunity and Affirmative Action employer. All aspects of employment including the decision to hire promote discipline or discharge will be based on merit competence performance and business needs. We do not discriminate on the basis of race color religion marital status age national origin ancestry physical or mental disability medical condition pregnancy genetic information gender sexual orientation gender identity or expression veteran status or any other status protected under federal state or local law.

If you need assistance or an accommodation due to a disability please contact us by email ator call1-.

Culture &Benefits

Our employees are the foundation of our success and we take care of them! Ourcomprehensive benefitsinclude professional development competitive health care coverage incentives and a healthy work and life balance. Weve cultivated an award-winning workplace for driven team members who enjoy a fast pace and rapid growth balanced by a flexible and supportive environment. Weve earned recognition as a one of Americas Greatest Workplaces by Newsweek and Best Place to Work by the Minneapolis/St. Paul Business Journal along with The Minnesota Work Life Champions Award while consistently earning a spot on Minnesotas Fastest Growing Companies addition weve earned numerous awards from our customer base who consider Restaurant Technologies a valued strategic partner.

Who We Are

Restaurant Technologies is the leading provider of highly innovative and value-enhancing bulk cooking oil management services to the food service industry. Our solution is environmentally sound highly efficient and creates a safer more productive work environment for restaurant personnel. With over 45000 existing customers we are an established profitable mid-sized company poised for double-digit growth in the coming year. We are headquartered in suburban Minneapolis Minnesota with a growing number of sites strategically located across the U.S. serving over 41 metropolitan markets

Restaurant Technologies is committed to providing a work environment that is free from discrimination and harassment in any form. It is our policy to comply with all applicable laws that provide equal opportunity in employment for all persons and to prohibit discrimination in employment.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully the employee will possess the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge skills or abilities.

As a critical part of our culture of respect we strictly prohibit any discrimination or harassment based on gender age race color religion sexual orientation gender identity mental or physical disability ancestry pregnancy national origin and any other status protected by law.

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex gender identity sexual orientation race color religious creed national origin physical or mental disability protected veteran status or any other characteristic protected by federal state or local law.

If you need reasonable accommodation for any part of the employment process please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. You may also contact us at 1- if you wish to speak with a resource regarding a reasonable accommodation request.

#LI-RB1

Inclusive Employer
At Restaurant Technologies we celebrate diversity believe in equity and are committed to creating an inclusive environment for all employees; were proud to be an Equal Employment Opportunity and Affirmative Action employer. All aspects of employment including the decision to hire promote discipline or discharge will be based on merit competence performance and business needs. We do not discriminate on the basis of race color religion marital status age national origin ancestry physical or mental disability medical condition pregnancy genetic information gender sexual orientation gender identity or expression veteran status or any other status protected under federal state or local law.

If you need assistance or an accommodation due to a disability please contact us by email at or call 1-.

Restaurant Technologies is a Military & Veteran friendly company.

Culture & Benefits

Our employees are the foundation of our success and we take care of them! Our comprehensive benefits include professional development competitive health care coverage incentives and a healthy work and life balance. Weve cultivated an award-winning workplace for driven team members who enjoy a fast pace and rapid growth balanced by a flexible and supportive environment. Weve earned recognition as a Best Place to Work by the Minneapolis/St. Paul Business Journal along with The Minnesota Work Life Champions Award while consistently earning a spot on Minnesotas Fastest Growing Companies addition weve earned numerous awards from our customer base who consider Restaurant Technologies a valued strategic partner.

Who We Are

Restaurant Technologies is the leading provider of highly innovative and value-enhancing bulk cooking oil management services to the food service industry. Our solution is environmentally sound highly efficient and creates a safer more productive work environment for restaurant personnel. With over 35000 existing customers we are an established profitable mid-sized company poised for double-digit growth in the coming year. We are headquartered in suburban Minneapolis Minnesota with a growing number of sites strategically located across the U.S. serving over 41 metropolitan markets.