Service Manager

Piedmont Service Group has been providing HVAC services to clients in NC SC and VA since 1971!

We are currently looking for a Service Manager to join our team in Danville VA. The Service Manager reports to the Vice President/General Manager - Greensboro and leads the service team in Western VA.

We provide competitive pay great benefits and a strong company culture devoted to growing leadership skills of our managers.

As a Service Manager for Piedmont Service Group you will be responsible for the following:

Providing exceptional customer service to our customers by meeting or exceeding customer requirements and commitments through the management and optimization of company resources (skilled manpower materials tools and equipment).

Implementing service and business processes (best practices) and assisting in continuous improvement of these processes.

Managing a team of experienced HVAC Service Technicians including the recruitment development/training goal setting management performance management.

Supporting the service coordinators with scheduling and technician assignments as well as repair quote review.

Facilitating all in-house training vendor training and continuing education.

Quality control through jobsite visits and process audits.

Responsible for all company assets including tools trucks trailers and equipment.

Being a champion for our strong safety culture.

Retaining existing customers through escalation relationships and negotiation.

Supporting support emergency unit replacement projects.

Driving efficiency in preventative maintenance programs emergency service and service quotations.

The ideal candidate will have the following:

Excellent customer service skills that help drive customer loyalty.

Experience supervising local and remote field service technicians to optimize their customer assignments skills and productivity.

The ability to leverage appropriate communication strategies (email phone call etc.) to be highly effective at managing customer expectations on a proactive basis. Must also leverage this same skill set to work through customer conflict/concerns.

Must have a broad knowledge of service and startup of commercial and industrial HVAC equipment and Building Automation System applications.

A strong foundation for technical troubleshooting and the ability to make good business decisions.

Strong organizational and follow-up skills to provide timely feedback to customers and assign resources.

Effective delegation skills to meet/exceed customer expectations and help develop skills of employees.

Experience with Microsoft Office (Outlook Excel Word) and MobileTech service management tools and apps.

Valid drivers license and clean driving record.

Ability to pass a background and drug test.

Primary residence within 30 miles of Danville Office.

Specialized Knowledge

Must have a valid drivers license and clean driving record

Must have at least 2 years managing service coordinators/dispatchers

Key2Act / WennSoft / XOI / DST experience a plus

Education/Experience:

Must have at minimum of fifteen years of experience working for a commercial service HVAC company.

High School Diploma plus 2 years of education post High School or equivalent experience.

**Piedmont Service Group is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion gender identity sexual orientation national origin disability or status as a protected veteran.

For a confidential consideration please forward resume to:

Please visit our website at:

Experience:

Manager