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Service Manager
Job Location:
Job Location:
Cheektowaga, NY - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
5 August 2026 (30+ days ago)
Posted:
Application Deadline:
2 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Service Manager
JIT Toyota-Lift Buffalo NY
Lead People. Drive Performance. Make an Impact.
JIT Toyota-Lift a leading provider of material handling equipment forklift sales service rentals and parts is seeking an experienced Service Manager to lead our Service Department and help drive the future of our organization. This is an exciting opportunity for a motivated leader who enjoys developing people improving processes solving problems and delivering exceptional customer service.
At JIT Toyota-Lift we believe in rewarding addition to a competitive salary this position offers a performance-based bonus tied to individual and company success.
If youre looking for a leadership role where youll have the opportunity to influence operations develop a high-performing team and make a measurable impact on the business wed love to hear from you.
What Youll Do
As Service Manager youll oversee the daily operations of our Service Department while leading a team of technicians and support staff. Youll be responsible for creating an environment where employees can succeed while ensuring our customers receive exceptional service every day.
Youll:
- Lead coach and develop a team of Service Technicians and a Service Coordinator
- Drive operational excellence through performance management and continuous improvement
- Monitor department KPIs technician productivity scheduling and workflow
- Ensure work orders payroll billing and documentation are accurate and completed on time
- Partner with Sales Parts and Customer Support to deliver an outstanding customer experience
- Conduct one-on-one meetings performance reviews and employee development discussions
- Promote Lean thinking and identify opportunities to improve efficiency and eliminate waste
- Maintain Toyota service standards while ensuring quality and safety expectations are met
- Build strong customer relationships through proactive communication and service excellence
What Were Looking For
Were looking for someone who enjoys leading people just as much as solving operational challenges.
Preferred Qualifications
- Five years of service industry experience
- Three to five years of leadership or management experience
- Material Handling industry experience is a plus
Youll Be Successful If You Have
- Strong leadership and coaching abilities
- Excellent communication and interpersonal skills
- A customer-first mindset
- The ability to prioritize and manage multiple competing demands
- Experience improving processes and leading continuous improvement initiatives
- Strong organizational and problem-solving skills
- Confidence using business software and technology
Why Join JIT Toyota-Lift
At JIT Toyota-Lift we invest in our people because we know theyre the foundation of our success. We believe in continuous improvement teamwork accountability and doing the right thing for our customers and each other.
We Offer
- Competitive salary
- Performance-based bonus opportunity
- Medical Dental & Vision Insurance
- Health Reimbursement Arrangement (HRA)
- Voluntary benefits including Accident Hospital Indemnity and Critical Illness Insurance
- 401(k) with company match
- Company-paid Life Insurance
- Short-Term Disability Insurance
- Employee Assistance Program (EAP)
- Paid Time Off
- Paid Holidays
- Ongoing training and professional development
- Career advancement opportunities
- A collaborative team-oriented work environment focused on continuous improvement
About JIT Toyota-Lift
Our mission is to deliver expert service that protects our customers uptime maximizes equipment performance and creates measurable value through professional communication skilled technicians technology and disciplined execution.
If youre ready to build high-performing teams improve operations and make a lasting impact we encourage you to apply today.
JIT Toyota-Lift is an Equal Opportunity Employer. Employment decisions are based on qualifications merit business needs and applicable law. We provide equal employment opportunities without regard to any characteristic protected by federal state or local law.
Required Experience:
Manager
