Service Manager

The Role

This is command of the single largest profit engine in the store. As Service Manager at Castle Rock CDJR you own the service drive the shop floor and the numbers that come off both. You set the standard control the throughput and get measured on results you can directly move. We run on systems scorecards and clear targets not guesswork. If you want the levers in your hands and the authority to build something this seat is built for you.

We are looking for a manager who already knows this business cold and is hungry to grow it. Not a caretaker. A builder.

What Youll Do

• Run the service department day to day: dispatch advisor performance technician productivity and shop flow.
• Hire develop and retain a high-output team of advisors and technicians and hold them to clear standards.
• Manage the customer-pay warranty and internal labor mix to protect effective labor rate and grow gross.
• Own the customer experience and CSI resolve escalations fast and protect the dealerships reputation and OEM standing.
• Forecast monthly set per-advisor and per-technician targets and report results against plan.
• Enforce process discipline on MPI/DVI completion declined-work recapture dispatching and warranty submission accuracy.

Grow the Business

This role is judged on growth not maintenance. You will be expected to:

• Increase hours per repair order and lift declined-work recapture through a repeatable coached sales process.
• Expand shop capacity and throughput without sacrificing quality or CSI.
• Build retention through proactive service marketing scheduling discipline and a customer experience people come back for.
• Develop your people into the next generation of advisors foremen and leaders so the department scales as it grows.

Who You Are

• A proven fixed-operations leader who understands the economics: ELR hours per RO CP/warranty/internal mix technician productivity and CSI.
• Someone with a track record of hitting gross and CSI objectives and leading a team to do the same.
• A systems thinker who builds process holds accountability and runs on data not gut.
• Fluent in a DMS and service workflow tools (Xtime DealerTrack CDK Reynolds myKaarma or equivalent).
• Direct CDJR / Stellantis experience (DealerCONNECT wiTECH warranty standards) is a strong plus.
• Holds a valid Colorado drivers license with an insurable driving record and is authorized to work in the United States.