Service Manager

Mark Rite Lines Equipment Company (MRL) headquartered in Billings Montana is a global leader in the design and manufacturing of paint marking and pavement maintenance equipment. With over four decades of industry expertise MRL builds high-performance machinery used for traffic paint application line removal and surface preparation. Known for innovation reliability and customer-focused solutions MRL delivers equipment by stripers for stripers helping professionals around the world achieve precision and productivity on every job.

Duties/Responsibilities:

• Oversee daily Service Center operations to ensure efficient high-quality service and strong business performance.
• Partner with Sales Project Managers to develop retrofit project agreements scope timelines budgets documentation and execution plans.
• Lead pre-production reviews and coordinate cross-functional teams resources logistics sales layouts and Bill of Material (BOM) releases for retrofit projects.
• Coordinate field technician schedules for equipment startups warranty repairs and service needs while maintaining accurate production and project status.
• Maintain regular customer communication regarding project progress repair status and next steps to ensure a positive customer experience.
• Visit customer sites with field personnel to identify service needs and provide feedback to the factory to improve product quality and customer satisfaction.
• Lead customer issue resolution and provide guidance on warranty coverage goodwill and policy adjustments.
• Oversee service product safety and service campaigns and ensure timely completion.
• Develop and conduct customer training focused on the safe and proper operation of MRL equipment.
• Maintain accurate CRM records work orders job costing inventory information and service documentation.
• Identify opportunities to grow the service business and improve operations through customer feedback market trends retrofit opportunities and continuous improvement.
• Ensure appropriate staffing asset management regulatory compliance and employee leadership while promoting MRLs values and commitment to customer service.
• Perform other duties assignments and special projects as assigned.

Supervisory Responsibilities:

• Directly supervises Service and Repair personnel.
• Provides leadership coaching direction and performance feedback to direct and indirect reports.
• Plans staffing levels and recommends additional resources as needed.
• Promotes teamwork accountability professional development and continuous improvement.

Required Skills/Abilities:

• Demonstrated leadership and people-management skills with the ability to motivate coach and develop employees.
• Strong knowledge of service repair warranty retrofit and field service operations.
• Strong project management skills with the ability to manage multiple projects priorities timelines and budgets.
• Excellent interpersonal communication and customer service skills.
• Strong problem-solving and decision-making abilities with the ability to develop creative and effective solutions.
• Ability to collaborate effectively across Sales Production Engineering Quality and other departments.
• Strong organizational skills and attention to detail.
• Ability to analyze customer feedback market trends and operational data to identify opportunities for improvement and business growth.
• Ability to manage staffing needs resources inventory expenses and job costing.
• Working knowledge of applicable OSHA DOT EPA state and federal requirements.
• Proficiency with CRM ERP or other business management systems.

Preferred Skills/Abilities:

• Experience managing service operations within a manufacturing or heavy equipment environment.
• Experience with MRL products pavement marking equipment or similar specialized equipment.
• Experience leading continuous improvement initiatives using Lean Six Sigma or similar methodologies.
• Experience managing retrofit projects and new service or product initiatives.
• Experience developing customer training programs.
• Experience working with warranty claims goodwill policies and product safety campaigns.
• Experience identifying and developing new service or revenue opportunities.

Education and Experience:

• Bachelors degree in Business Administration Operations Management Engineering or a related field preferred.
• 5 years of progressive experience in service operations operations management manufacturing heavy equipment or a related industry.
• 3 years of direct supervisory or management experience preferably leading service repair field service or technical teams.
• 3 years of experience in continuous improvement process improvement or operational efficiency initiatives.
• Demonstrated experience managing projects budgets staffing customer relationships and cross-functional teams.
• Equivalent combinations of education and experience may be considered.

Physical Requirements:

• Ability to work in both office and manufacturing/service environments.
• Ability to sit stand walk bend and reach throughout the workday.
• Ability to visit customer sites service locations and manufacturing areas as needed.
• Ability to occasionally lift up to 50 pounds.
• Travel may be required.

Benefits of Employment: In addition to excellent career growth opportunities Federal Signal Corporation offers a wide array of benefits including bonus potential insurance (life medical dental vision) paid holidays paid vacation employer-sponsored Health Savings Account (HSA) and 401(k) with matching contributions. We provide our employees with a smoke-free drug-free workplace.

About Mark Rite Lines Equipment Company a subsidiary of Federal Signal

Mark Rite Lines Equipment Company is a leader in the design and manufacturing of high-quality pavement marking equipment specializing in the production of road striping and maintenance machinery. We serve a wide array of clients including government agencies private contractors and municipalities providing innovative solutions that enhance roadway safety and operational efficiency. Our commitment to quality safety and service excellence has earned us a reputation as a trusted partner in the industry.

Federal Signal Corporation (NYSE: FSS) provides products and services to protect people and our planet. Founded in 1901 Federal Signal is a leading global designer and manufacturer of products and total solutions that serve municipal governmental industrial and commercial customers. Headquartered in Downers Grove IL with manufacturing facilities worldwide the Company operates two groups: Environmental Solutions and Safety and Security Systems. For more information on Federal Signal visit: .

The Company is an equal opportunity employer. Qualified applicants will not be discriminated against on the basis of and will receive consideration for employment without regard to race color religion national origin sex sexual orientation gender identity age disability genetic information status as a protected veteran or any other protected category characteristic or trait under applicable law. If you require reasonable accommodation in the application process contact Human Resources atâ All other applications must be submitted online.

Required Experience:

Manager