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Service Manager
Job Location:
Job Location:
Atlanta, GA - USA
Yearly Salary:
USD 60000 - 85000
Yearly Salary:
Posted:
27 September 2026 (11 hours ago)
Posted:
Application Deadline:
25 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Benefits:
- 401(k)
- 401(k) matching
- Employee discounts
- Paid time off
- Competitive salary
Service Manager / Service Director
Location: Atlanta GA
Employment Type: Full-Time
Salary Range: $60000$85000 annually based on experience
Company: 525 Technologies
Employment Type: Full-Time
Salary Range: $60000$85000 annually based on experience
Company: 525 Technologies
Position Overview
525 Technologies is seeking a well-rounded Service Manager / Service Director to lead and oversee our service operations. This position is ideal for a hands-on technology professional who understands both the technical and operational sides of delivering IT services.
The Service Manager / Service Director will oversee service delivery technical staff customer support field operations scheduling escalations and the successful completion of service-related projects. The ideal candidate does not need to be an expert in every technology we support but should have a broad technical foundation and the ability to troubleshoot manage technical teams communicate with customers and ensure work is completed correctly and on time.
This position will work closely with company leadership project staff field technicians vendors and customers.
Key Responsibilities
- Lead day-to-day service operations and ensure customer service requests are handled efficiently.
- Manage and provide direction to field technicians support technicians and other service personnel.
- Coordinate technician schedules assignments priorities and customer site visits.
- Monitor open service tickets outstanding issues escalations and project-related service needs.
- Serve as an escalation point for complex technical and customer service issues.
- Troubleshoot technical problems and assist technicians with identifying practical solutions.
- Ensure technicians properly document completed work service issues equipment and customer communications.
- Monitor technician performance productivity quality of work and adherence to company procedures.
- Help establish and maintain service standards processes documentation and accountability.
- Communicate with customers regarding service needs technical concerns project status and issue resolution.
- Coordinate with vendors and technology partners when additional technical support or equipment is required.
- Assist with planning and executing technology installations upgrades deployments and service projects.
- Ensure appropriate materials equipment tools and resources are available for scheduled work.
- Participate in hiring onboarding training coaching and development of technical staff.
- Identify recurring service problems and recommend improvements to processes technology or staffing.
- Provide leadership with updates regarding service performance customer concerns staffing needs and operational risks.
Technical Knowledge
The ideal candidate should have a broad understanding of several of the following areas:
- IT support and help desk operations
- Microsoft 365 and Windows environments
- Networking switches wireless networks and network troubleshooting
- Computers laptops printers and end-user devices
- Hardware and software troubleshooting
- Structured cabling and low-voltage systems
- Security cameras / video surveillance
- Access control systems
- Audio/visual technology and commercial displays
- Technology installations and deployments
- IT asset and inventory management
- Vendor and manufacturer support
- Ticketing and service management systems
Experience in every technical area is not required. We are looking for someone with a strong overall technology foundation who can learn new systems ask the right questions troubleshoot effectively and lead technical personnel.
Qualifications
- Minimum of 5 years of experience in IT technology services field services technical support systems administration or a related technical field.
- Previous experience supervising coordinating mentoring or leading technical employees preferred.
- Strong troubleshooting and problem-solving skills.
- Ability to understand technical issues and communicate solutions to both technical and non-technical audiences.
- Experience coordinating multiple technicians customer requests or service projects.
- Strong organizational and follow-through skills.
- Ability to prioritize competing service needs and respond appropriately to urgent issues.
- Strong customer service and communication skills.
- Comfortable working in a fast-paced environment where priorities may change.
- Ability to hold team members accountable while also providing coaching and technical guidance.
- Experience working with educational government or commercial customers is a plus.
- Valid drivers license and ability to travel to customer locations as needed.
Preferred Certifications
- CompTIA A
- CompTIA Network
- CompTIA Security
- Microsoft certifications
- Networking certifications
- Manufacturer certifications related to security cameras access control audiovisual or other supported technologies
What Were Looking For
We are looking for someone who can own the service function not simply manage a schedule.
The right person should be comfortable moving between managing people communicating with customers troubleshooting technical problems reviewing service issues coordinating field work and helping leadership improve how services are delivered.
This individual should be proactive organized technically curious accountable and willing to step in when the team needs support.
Salary: $60000$85000 annually depending on experience and qualifications.
Compensation: $60000.00 - $85000.00 per year
525 Technologies ownership comes from a technical and problem-solving background. The founding ideas and principles are centered around the understanding helping and supporting customers with technical needs. Years in the making we finally launched on May 25 hence the 525. 525s goal is exceeding the needs of our customers. We do this by making their processes more efficient and cost-effective. Our solutions products and services are strategically designed to go above and beyond our mission statement Making technology simple.
Required Experience:
Manager
