Service Manager AG

As the Service Manager youll oversee the Ag service department by tracking job progress resolving customer concerns leading the team and managing schedules. If you have a passion for customer service and relevant experience check out the job description below and apply today!

We offer a generous retirement plan with 10% guaranteed and up to 5% discretionary provided by the company annually once eligibility is met with no minimum required contributions out of your pocket. This is your opportunity to grow professionally with an industry-leading equipment provider with a 70 year presence in the marketplace!

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Handles customer related service functions such as job scheduling job progress warranty issues etc.
• Maintains a high level of customer satisfaction.
• Oversees and assists scheduling work in service area in an effective manner that allows for the best use of the available space and the best service for our customers.
• Supervises service associates including employee relations issues performance reviews training needs disciplinary action and termination.
• Develop business plans and goals to include staffing needs tools and equipment and service promotion strategies.
• Monitor Key Performance Indicators and other available reports and adjust business plan and procedures/processes as appropriate.
• Handles customer related service functions such as job scheduling job progress warranty issues etc.
• Handles documentation and resolution of Goodwill claims with manufacturers.
• Determines needs relating to special tooling equipment vehicles and work hours etc.
• Interviews and hires personnel for service department.
• Maintains a safe clean neat and orderly work environment.
• Prepares customer repair estimates and/or quotes as required in a timely and accurate manner and provides follow-up.
• Resolving customer disputes to ensure fair value for the customer and company.
• Reviews work orders and ensure timeliness of completion and accuracy.
• Provides documentation as required for personnel issues accidents safety matters customer disputes etc.
• Regularly review JHAs review company wide safety incidents with the team to pass on lessons learned enforce safety policies etc.
• Works within and promotes vision mission and values of BMC.
• Performs other duties as assigned.

Supervisory Duties:

Qualifications:

• Excellent customer service skills
• Good oral and written communication skills
• Computer knowledge
• Must have good leadership detail and organizational skills.
• Ability and willingness to work flexible hours
• Mechanical experience with the product lines we represent preferred.
• Completion of Lead Yourself for internal candidates is preferred.
• Two-year degree or equivalent experience and training preferred.
• Prior supervisory experience or Service Management Training preferred.
• Must possess a clean driving record

As a family business for three generations we currently employ over 900 associates in 20 locations throughout North Dakota South Dakota Montana and Nebraska. We are looking for self-motivated forward-thinking individuals to join us in our continued success. If you desire to start your career with our team here are some things we offer within our full benefits package:

EOE/Vet/Disability