Service Line Director BO

The Service Line Director- B/O serves as the business unit leader for an assigned affordable housing service line with full accountability for revenue growth gross margin performance client retention regulatory compliance and operational excellence.

This role owns financial results and delivery performance across a portfolio of engagements. Success is measured by achieving or exceeding revenue and margin targets maintaining strong client retention and ensuring all contracts meet established quality and compliance standards.

The Service Line Manager leads Project Managers and delivery teams enforces financial and operational discipline safeguards audit readiness (HCV LIHTC PIH SEMAP HQS/NSPIRE) and represents the firm in high-visibility politically sensitive environments.

Key Responsibilities

Financial & P&L Ownership

• Own revenue gross margin and profitability targets
  
• Ensure pricing integrity scope control and labor optimization
  
• Forecast revenue capacity and staffing needs
  
• Identify and mitigate margin risks
  
• Partner with Finance and Executive Leadership on performance reporting
  

Delivery Governance

• Hold Project Managers accountable for contract performance budgets timelines and quality
  
• Standardize workflows and compliance controls
  
• Monitor portfolio health and intervene on financial legal or reputational risks
  
• Maintain audit readiness across all engagements
  

Client Stewardship

• Serve as senior representative in executive and Board-level settings
  
• Build trusted institutional client relationships
  
• Protect contract stability renewal positioning and long-term revenue
  
• Identify account expansion opportunities
  
• Escalate enterprise-level risks appropriately
  

Team Leadership

• Lead coach and evaluate Project Managers against financial and delivery outcomes
  
• Address under performance decisively
  
• Build bench strength and succession readiness
  
• Model accountability ownership and disciplined execution
  

Administrative Responsibilities

• Manage service line documentation reporting and compliance records with accuracy and timeliness.
  
• Oversee workload distribution scheduling and administrative coordination for Project Managers.
  
• Maintain budgets contracts and invoicing workflows in collaboration with Finance.
  
• Ensure timely completion of internal requirements such as timesheets updates and data entry.
  
• Support onboarding and administrative setup for new team members.
  

Strategic Growth

• Drive scalable improvements to productivity and margin performance
  
• Champion systems and process innovation
  
• Align service line execution with enterprise strategy
  

Required Qualifications

• Bachelors degree required (Masters preferred) or equivalent executive-level experience
  
• 10 years in affordable housing administration (HUD HCV/PBV Public Housing PIH LIHTC PBRA SEMAP)
  
• 5 years managing managers or senior leaders
  
• Experience overseeing large or complex portfolios (1000 vouchers or multi-site operations preferred)
  
• Direct P&L or budget accountability required
  
• Experience presenting to Executive Directors Boards or public stakeholders preferred
  

Preferred Certifications

• Affordable Housing certifications (HCV LIHTC PIH SEMAP etc.)
  
• Project Management certification (PMP or CAPM)
  
• Continuing professional development in leadership financial management operations or compliance
  

Core Competencies

• Executive Leadership: Drives accountability makes confident decisions addresses under performance.
  
• Financial Acumen: Understands revenue drivers margins utilization and forecasting.
  
• Regulatory Expertise: Deep knowledge of HUD and affordable housing compliance environments.
  
• Executive Presence: Effective in Board-level and politically sensitive settings.
  
• Operational Discipline: Builds scalable systems and enforces performance standards.
  
• Adaptability: Performs under pressure in complex public-facing environments.
  

Travel Requirements

Travel 50-80% as projects entail.