Service Invoicer

Are you detail-oriented with a knack for customer service Do you thrive in a fast-paced environment where accuracy and communication are key Join the Truck Centers Inc. team as a Service Invoicer where youll play a critical role in ensuring our customers and team members experience seamless service operations.

As a Service Invoicer youll review completed repair orders (ROs) for accuracy ensure they align with company OEM and warranty guidelines and work directly with customers and our Warranty team to finalize payments. This role requires top-notch organizational skills a solutions-focused mindset and the ability to build rapport with customers.

*This position will work Monday-Friday 7am-3:30pm. (We have flexibility on shift time if needed!)

What Youll Do:

• Ensure Accuracy: Review repair order packets to confirm all documentation is complete and adheres to company and OEM warranty requirements.
• Collaborate: Work closely with technicians and team members to address discrepancies in estimates repair orders and tech notes.
• Process Returns: Oversee the processing of parts returns ensuring proper documentation and workflow.
• Customer Support: Communicate with customers to answer questions resolve billing and warranty concerns and guide them through the Service workflow with professionalism and care.
• Invoice Management: Confirm labor and parts charges for accuracy send invoices to customers for payment and organize completed ROs according to company policies.
• Warranty Expertise: Look up and apply warranty guidelines and ensure compliance with company and OEM policies.
• Continuous Improvement: Monitor customer satisfaction and proactively address concerns to maintain high service standards.

Qualifications :

What Were Looking For:

• Minimum of 1 year mechanical trucking or dealer service experience; 2 years preferred
• Knowledge of Service department operations; Mechanical aptitude or truck repair experience is highly preferred
• Demonstrated customer service and interpersonal communications skills even in times of stress
• Strong organization and time management skills that reflect the ability to perform and prioritize multiple projects seamlessly with excellent attention to detail and a solution-focused outlook
• Knowledge of computer operations data entry and MS Office with 30wpm typing capability; Procede software experience is a plus
• Must be able to pass a pre-employment background check and drug screen.

WHAT WE OFFER:

Pay Range: $41766.40 - $62649.60 per year with incentive eligibility

• 401(k) with company match
• Health insurance with 3 plan options to choose from
• Vision Insurance
• Dental Insurance
• Paid time off including paid volunteer time
• Disability insurance
• FSA and HSA options
• Company paid Life and AD&D insurance
• Maternity leave
• Employee assistance program
• Wellness program
• Company paid uniforms

Additional Information :

Truck Centers Inc. is an equal opportunity employer (EOE).  All qualified applicants will receive consideration for employment without regards to race color religion sex national origin disability or protected veteran status.

We believe in the Hire to Retire philosophy and invest in individuals that we believe will be valuable assets to TCI and our customers for years to come. Thus we want to help you live well through personal and professional growth plus a multitude of benefits.

Remote Work :

No

Employment Type :

Full-time