Service Host

Were always looking for talent that believes in having fun. At PENN Entertainment youll get to be a part of an exciting industry where the days and nights are fast paced. Youll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. Youll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individuals relevant knowledge skills and experience. Base salary is just one component of our competitive Total Rewards package which includes wellness programs designed to support our team members financial physical and mental benefitssuch as day-one medical coverage 401(k) matching and annual performance bonusmayvaryby time off is earned according to the local policy and increases with the length of employment.

Click HEREto discover how we empower team members to grow thrive and advance in their careers.

• Greetsguests actively engaged in gaming andassiststeam members in player identification.

• Provides guests with hospitality arrangements including rooms food beverages andassistswith special requests.

• Maintains knowledgeof casino marketing and player development promotions and encourages guest participation.

• Maintains knowledgeof credit procedures and encourages theuse of credit whenappropriate.

• Creates guest loyalty by engaging in service of guests when on property.

• Assistsin resolving guestopportunities and/or conflicts in fair andequitablemanners.

• Analyzes and coordinates in-house invitation lists withManager.

• Enthusiastically supports actively promotes anddemonstratessuperior customer servicein accordance withdepartment and company standards and programs.

• Attends and aids in the coordination ofspecial events.

• Exhibitsa friendly helpful and courteous manner when dealing with customersof fellowteammembers.

• Establishesa direct line of communication with all service departmentsfor the purpose ofcaring for high value players.

• Maintainsthe confidentiality of player information including but not limited to personal information such as name address contact information level of play wins losses number of visits etc.

• Provides assistance totheManageras needed.

• Providesprofessional representation at internal and external meetings and events.

• Ensuresinteractions with internal and external guests follow the guidelines of customer service program.

• Adheresto all Corporate and local policies procedures and operating guidelines.

• Responsible for ensuringthe compliancewith all regulatory compliance within area of responsibility and reporting potential issues to management.

• Must be 21 years of age or older.
• Associates degree (A.A.) or equivalent from two-year College ortechnical school;minimum ofone-year Casino Guest Service experience including but not limited to Player DevelopmentSlotsor Table Games; or equivalent combination of experience and education.

• Ability to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals. Ability to compute rate ratio and percent and to draw and interpret bar graphs

• Ability to effectively present information and respond to questions from groups of managers clients customers and thegeneral public.

• Must have the ability to interact with guestsstaffand colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

• Must be able tomaintainconfidentiality anda high levelof professionalismat alltimes.

• Must have the ability towritereports and business correspondence.

• Mustpossessexcellent oral and written communication skills.

• Must have the ability toidentifyproblems collect data analyze and draw valid conclusions.

• Must have the ability to interpret a variety of instructions (i.e. written oral etc.).

Weve grown to become the leading provider of integrated entertainment sports content and casino gaming experiences thanks to our 43 destinations across North America online sports betting and iCasino via theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability for our community our team members our vendors and our planet.

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Equal Opportunity Employer