Service Field Supervisor

Field Service Supervisor

What were looking for:

We are seeking a Field Service Supervisor with strong electronic security experience to join our fast-growing and dynamic team. This position works directly with the Service Manager Service Coordinators Service Technicians and customers to solve complex issues and provide hands-on leadership in the field.

This role serves as a hands-on field leader and primary technical escalation point for service operations and is critical to maintaining high service quality and customer satisfaction across the Houston market.

What youll be doing:

This position plays a key role in field execution technician leadership and service quality including:

attending customer onsite meetings assisting with resource scheduling training entry level resources onsite technician support service incident quality control and most importantly representing NextGen Security as a valuable point of contact for our valued customers. Local travel may be required for this position.

• Lead and support high-end and complex service calls including troubleshooting integrated security systems in live customer environments
• Conduct ride-alongswith technicians to provide coaching hands-on training and quality assurance
• Own and enforce field service quality standards to ensure consistent professional execution across all jobs
• Serve as the primary escalation point for difficult technical issues and customer concerns
• Supervise coach and support field technicians including time review performance feedback and day-to-day field coordination
• Support scheduling and resource coordination to ensure efficient technicianutilizationand response times
• Manage and support technician on-call rotations and after-hours coverage
• Oversee transition of systems from installation to service to ensure clean handoffs and ongoing support success
• Safelyoperatea company vehicle

• Identifyand help drive preventative maintenance and service opportunity growth with existing customers
• Supportaccuratebilling job documentation and service-related project tracking
• Attend customer meetings and represent NextGen as a knowledgeable and responsive field leader
• Support improvements in service response time first-timefixrate and overall customer satisfaction

What you bring to the table:

5-10 years of experience in the field in the security industry

Experience and/or certifications in Lenel CCURE Genetec (Access & Video) and Avigilon strongly preferred; advanced certifications a plus

Strong organizational skills.

Superior problem solving and communication skills.

Ability to lead and support technicians in a fast-paced field environment

Work independently with minimal supervision.

Strong troubleshooting skills across integrated electronic security systems

Experience with Microsoft Office Teams & Windows Operating Systems.

What we bring to the table:

• Opportunity to grow into higher-level service leadership roles within the organization
• An awesome collaborative culture

• Compensationbasedupon background andexperience.
• Full benefits package
• Vacation
• Company vehicle
• Cellphone Allowance

We are an equal opportunity employer and drug- free workplace. Pre-employment drug screens and background checks will be conducted. Employees are subject to appropriate routine drug screens based on job classification.

Application Process

Please submit your resume references and your requested salary range when applying for this position to .

More About Us
NextGen Securityis an electronic security systems integrator that offers commercial and industrial companies best in class industry knowledge engineering design implementation management and on-going maintenance services. Our company accomplishes this by hiring only the most experienced and best-qualified talent the security industry has to offer. Management team and staff members have 10-25 years of commercial and industrial security industry expertise with single site multi-facility plant-wide campus-wide regional national and international security projects. If that wasnt convincing enough check out what our employees say about working at NextGen: To Employment / Recruitment Agents
Employment / Recruitment agents may only submit candidates for vacancies only if they have written authorization to do so from NextGen Securitys HR department. Any agency candidate submission may only be submitted to positions opened to the agency through openings available via NextGen Securitys website. NextGen Security will only pay a fee for candidates submitted or presented where there is a contract communication in place between the Employment / Recruitment agents and NextGen Security and only if the candidate is submitted via approval from NextGen Securitys HR department. Candidates submitted or presented by Employment / Recruitment Agents without a full approval from NextGen Securitys HR department shall not be deemed to form part of any Engagement for which the Agency may claim remuneration.