Service Drive Manager

SERVICE DRIVE MANAGER

Elko Motor Company

Are you customer focused team-driven and a leader If you arewe want YOU!

At Elko Motor Company in Elko NV our business is better than ever and our customer base keeps growing. Our success has been made possible through years of guest loyalty which stems from a constant focus on the guests complete satisfaction with our products and services. Our vision is: To be so EFFECTIVE that we are HELPFUL to others.

We are seeking a new Automotive Service Drive Manager to oversee and take our service department to the next level. If you are currently interested in supporting a growing environment you may have the qualities needed to be our next team member.

Overview

An Automotive Service Drive Manager is a leadership position in a dealerships service department responsible for overseeing the day-to-day operations of the service lane and ensuring smooth efficient service delivery. This role often reports to the Service Manager and works closely with technicians service advisors parts staff and warranty teams.

Key Responsibilities

Operational Oversight: Manage the service drive (service lane) to ensure timely vehicle turnover proper scheduling and efficient workflow.

Team Leadership: Hire train and motivate service staff including technicians advisors and support personnel to meet business and customer expectations.

Customer Service: Ensure high-quality service delivery maintain customer satisfaction and handle customer concerns promptly.

Compliance & Quality: Enforce adherence to government regulations service standards and safety protocols.

Coordination: Liaise between service advisors technicians and other departments to maintain smooth operations.

Performance Monitoring: Track service metrics customer satisfaction scores and profitability goals.

Skills & Qualifications

Experience: Typically 23 years in a service management or senior service advisor role in a dealership.

Leadership: Strong interpersonal and motivational skills to lead a team in a fast-paced environment.

Technical Knowledge: Understanding of automotive service processes parts and equipment.

Organizational Skills: Ability to manage multiple tasks prioritize work and meet deadlines.

Customer Focus: Empathy and communication skills to build trust and retain customers.

Valid Drivers License: Often required for driving company or customer vehicles.

Willing to relocate.

Benefits

Competitive salary with bonus

FREE-No-Cost College Education

401k Profit Sharing with matching contribution

Vacation Sick/PTO holiday leave

Medical dental vision

Voluntary Life and AD&D insurance

Short- & long-term disability plans

FSA program

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.