Service Dispatcher

Scope of WorkThe Service Account Coordinator plays a vital role in the success and overall organization of the office. This position is responsible for the day-to-day management and progression within Service. The work location for this position will be in-office Monday through Service Account Coordinator provides high-level customer support scheduling coordination and relationship management while ensuring accurate communication between customers field technicians and internal teams. This role is highly email-focused requires strong organizational and multitasking skills and involves daily communication with field technicians. The Service Account Coordinator reports directly to the Service ResponsibilitiesCustomer & Account ManagementRegular communication with and maintain ongoing customer relationships through proactive responsive and collaborative communicationUpdate customers with service-related documents deliverables and technical notes (technotes)Scheduling & CoordinationMonitor team email inboxes for new service work requestsRespond to customers with scheduled service dates and schedule changes in a timely mannerCommunicate schedule updates and changes to both customers and field techniciansCoordinate and map service territory assignments to support efficient technician schedulingService Operations SupportReview the previous days work orders to confirm completion and accuracyEnsure service activity is properly documented and communicatedUtilize Spectrum and other internal systems for scheduling tracking and account updatesCommunication & CollaborationCommunicate daily with field technicians to coordinate work address questions and resolve scheduling issuesMaintain clear professional and positive communication with customers and internal teamsSupport the Service Manager and department with special projects or additional tasks as assignedProfessional Skills & Workplace ExpectationsMaintain a strong customer-focused mindset with an upbeat and positive attitudeMultitask effectively in a fast-paced email-heavy office environmentDemonstrate strong organization attention to detail and follow-throughMinimum RequirementsEducationHigh school diploma G.E.D. or equivalent combination of education and experience requiredExperience & SkillsPrevious experience in an office or administrative setting preferredStrong multitasking and organizational skillsExcellent verbal and written communication skillsComfortable working in a high-volume email environmentProficient with computers and scheduling/account management software (Spectrum experience preferred)Previous customer service or service coordination experience preferred