Service Director Rockwall Ford
Job Location:
Rockwall, TX - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
At Group 1 our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted challenged and given room to grow. If you share our core values of integrity transparency professionalism teamwork and respect you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.
Rockwall Ford one of the largest and highest-volume Ford dealerships in the DFW metroplex is seeking a proven Service Director to lead our fixed operations at the highest level.
This role is designed for a top-performing leader with a track record of delivering exceptional results in high-volume Ford environments. The ideal candidate brings deep expertise in Ford operations commercial fleet service and modern service technologies along with the ability to drive profitability efficiency and customer satisfaction at scale.
- Lead all aspects of the service department including retail warranty and internal operations
- Drive high-volume performance maximizing RO count labor hours and effective labor rate
- Build and expand Commercial Fleet Service operations including Ford Pro initiatives
- Develop and maintain strong relationships with fleet and commercial clients
- Oversee full utilization of CDK Xtime and Ford systems to drive efficiency and accountability
- Own and manage departmental P&L budgeting and forecasting
- Deliver top-tier financial performance across customer pay warranty and fleet business
- Ensure exceptional customer experience (CSI) and retention
- Recruit develop and retain high-performing service teams (advisors techs managers)
- Establish a culture of accountability urgency and results-driven performance
- 3 years Service Director or Fixed Ops leadership experience in a high-volume dealership
- Ford dealership experience REQUIRED
- Strong experience with:
- Ford Pro / Commercial Fleet operations
- CDK (DMS)
- Xtime platform
- Proven track record of delivering top-tier financial and operational results
- Extensive experience managing large high-performing teams
- Deep understanding of fixed ops KPIs technician productivity and service profitability
- Strong leadership presence with a results-driven mindset
In addition to competitive pay we offer our associates the following benefits:
- $300000 $400000 annual earnings potential
- Performance-based compensation tied to departmental results
- Full benefits package (health dental vision 401k etc.)
- Opportunity to lead one of the top-performing Ford service operations in Texas
- Health Dental Vision Life and Disability insurance
- 401(k) plan with company match
- Paid Time-Off
- Employee Stock Purchase Plan
- Employee Vehicle Purchase Program
- Professional work environment with job training provided equipment and advancement opportunities
- Market-leading pay based on experience plus bonuses
- Structured self-paced and paid training opportunities leading to manufacturer and Group 1 recognition
- Pinnacle Awards Program
Required Experience:
Director
About Company
Group 1 Automotive is one of the largest dealership groups in the US offering new & used cars from makes like Honda, Toyota, Nissan, Jeep, Ford, and more.
