Service Director

Service Director Hawk Chevrolet Cadillac

Hawk Chevrolet Cadillac in Joliet IL is seeking an experienced Service Manager to lead our fixed operations team. This is a high-volume high-performance department producing $250000$300000 in labor gross per month. Reporting directly to the General Manager youll own the customer experience team development and financial performance of the service drive.

• A dual Chevrolet & Cadillac service department
• 21 technicians and a 6-person service writer/advisor team
• Dedicated support already in place for dispatching warranty review and loaner fleet

• Achieve and maintain industry-leading Customer Satisfaction Index (CSI) scores.
• Lead coach and develop the technician and advisor teams to high standards of quality and efficiency.
• Protect and grow monthly labor gross while controlling expenses and productivity.
• Ensure compliance with GM warranty policies and dealership procedures and resolve customer concerns quickly and fairly.

• Minimum 5 years of verifiable Service Manager experience running an automotive dealership service department.
• Proven track record of strong CSI results and leading a large team.
• References required. Verifiable professional references will be requested.
• Valid drivers license with an acceptable driving record.

• Bilingual English/Spanish and direct GM (General Motors) experience will receive extra consideration.

• Salary range dependent on experience top performers rewarded accordingly.
• Full benefits: medical dental vision 401(k) and paid time off.
• Relocation assistance is available for the right candidate.