Service Director

MERCEDES BENZ OF HANOVERis part of the fast growing Group 1 Automotive a leader in automotive are looking to add a qualified AUTOMOTIVESERVICE DIRECTORto our team. Group 1 is a Fortune 500 company that owns and operates automotive dealerships and collision centers in the United States United Kingdom and Brazil. We offer our associates a team environment great benefits and ongoing training and support. If you are in alignment with our values of integrity transparency professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.

In addition to competitive pay we offer our associates the following benefits:

• Health Dental Vision Life and Disability insurance
• 401(k) plan with company match
• Paid Time-Off
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment with job training and advancement opportunities

• Hire train develop and motivate the service department staff and monitor their performance.
• Forecast goals and objectives for the department and ensure they are met.
• Ensure that common courtesy is shown to all customers by every service department employee to promote customer satisfaction.
• Maintain daily sales and production records as required by dealership management.
• Develop and monitor budgets for the service department and keep dealership management informed of variances.
• Ensure that the service department meets all customer satisfaction (CSI) and financial goals.
• Establish and maintain good working relationships with customers to encourage repeat and referral business.
• Handle customer complaints tactfully promptly and with concern for the customer.
• Establish promotional service prices.
• Ensure proper repair techniques are being used.
• Schedule training as necessary to properly repair and service vehicles.
• Stay up to date on product changes and new products.
• Ensure that all necessary shop equipment is in proper and safe working condition.
• Understand and comply with federal state and local regulations that affect service department operations such as hazardous waste disposal OSHA right-to-know etc.
• Other duties may be assigned by management.
• Demonstrates behaviors consistent with the Companys Values in all interactions with customers co-workers and vendors.

• Two or more years management experience in an automotive service department.
• Experience managing 15 employees preferred.
• ADP Dealer Services Experience a plus.
• Ability to work independently and be self-motivated.
• A desire to work in a commission performance-based environment.
• Great attitude with high-energy personality.
• Excellent customer service skills.
• Professional appearance and work ethic.
• Ability to work well in a process driven environment.
• High school diploma or equivalent.
• Valid driver license in the state that you will work and a good driving record.

Compensation: $130000.00 to $180000.00

*All applicants must pass pre-employment testing to include: background checks MVR and drug testing in order to qualify for employment*

Group 1 Automotive is an Equal Employment Opportunity employer.