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Service Director
Job Location:
Job Location:
Dallas County, TX - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
27 June 2026 (30+ days ago)
Posted:
Application Deadline:
24 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
About Us
At Group 1 our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted challenged and given room to grow. If you share our core values of integrity transparency professionalism teamwork and respect you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.
Overview
Group 1 Automotive is seeking experienced and results-driven Service Director to lead all fixed operations within the service department. This is a search for a proven leader who can drive performance elevate customer satisfaction and develop high-performing teams. The ideal candidate brings a strong track record of operational excellence profitability and leadership within a dealership environment.
Responsibilities
- Oversee all fixed operations within the service department ensuring efficiency profitability and exceptional customer satisfaction
- Lead and develop service advisors technicians and support staff through coaching training and performance management
- Establish and enforce service processes aligned with dealership standards and OEM requirements
- Monitor and improve key performance indicators (KPIs) such as labor sales gross profit technician productivity and customer retention
- Utilize dealership management systems (e.g. CDK Drive Reynolds & Reynolds) to manage workflows reporting and operational performance
- Ensure accurate repair order documentation billing and warranty compliance
- Manage departmental budgets control expenses and drive revenue growth through effective forecasting and planning
- Collaborate with Parts Sales and Finance departments to optimize overall dealership performance
- Handle escalated customer concerns and maintain high levels of CSI (Customer Satisfaction Index) scores
- Ensure compliance with safety regulations environmental standards and manufacturer guidelines
- Analyze service metrics and implement process improvements to increase efficiency and profitability
- Maintain strong relationships with OEM representatives and vendors
Qualifications
- 3 years of experience in automotive service management (Service Manager Fixed Ops Manager or similar leadership role)
- Proven leadership experience managing high-performing service teams in a dealership environment
- Strong knowledge of dealership operations including service parts and warranty processes
- Experience using dealership management systems such as CDK Drive Reynolds & Reynolds or similar DMS platforms
- Demonstrated ability to analyze financial reports manage budgets and drive departmental profitability
- In-depth understanding of service KPIs technician efficiency metrics and customer satisfaction standards
- Excellent communication leadership and conflict resolution skills
- Ability to thrive in a fast-paced high-volume dealership environment
- Strong organizational and problem-solving abilities with attention to detail
- OEM certifications or manufacturer experience (preferred but not required)
- High school diploma required; Bachelors degree in Business or Automotive Management preferred
Equal Opportunity Employer
We are an Equal Opportunity Employer and do not discriminate based on race color religion sex national origin age disability or any other protected status. Employment may be contingent upon successful completion of a background check and/or drug screening.
Required Experience:
Director
About Company
Group 1 Automotive is one of the largest dealership groups in the US offering new & used cars from makes like Honda, Toyota, Nissan, Jeep, Ford, and more.
