Service Desk Technician

The Role

The Service Desk Technician serves as the front line of Plexus IT while also contributing to systems administration and endpoint management. This role goes beyond traditional help desk support by providing technical assistance across multiple business applications and core infrastructure technologies including identity and access management endpoint administration Microsoft 365 and mobile device management.

Success in this role requires someone who thrives on solving technical problems delivering an exceptional customer experience and continuously improving IT operations. The ideal candidate combines strong troubleshooting skills with systems administration knowledge and proactively identifies opportunities to strengthen security automate processes and improve the overall technology experience for employees.

Employee Value Proposition

This is not a traditional Service Desk role. Youll gain exposure to a broad enterprise technology environment supporting a variety ofbusiness applications while building on your experience with systems administration and other technical areas.

Youll work directly with employees across every level of the organization including executive leadershipbuilding a reputation as a trusted technical advisor while expanding your engineering and infrastructure skills. If youre looking for a role that accelerates your technical growth rather than simply resolving tickets this is an exceptional opportunity.

Key Performance Objectives

• Deliver an exceptional support experience by resolving technical issues quickly and professionally while maintaining high customer satisfaction.
• Become a trusted administrator of Plexus identity endpoint and device management environments.
• Improve the efficiency security and reliability of IT operations through proactive maintenance automation and process improvements.
• Build a reputation for solving complex technical issues while collaborating effectively with infrastructure security and application teams.
• Contribute to a secure well-governed IT environment by maintaining accurate asset management licensing and access controls.

Performance Accountabilities

• Deliver an exceptional employee support experience by resolving hardware software application and endpoint issues with urgency professionalism and a high first-contact resolution rate.
• Administer the employee technology lifecycle including user provisioning access management licensing equipment deployment and deprovisioning while maintaining security and compliance.
• Manage identity and endpoint platforms including Microsoft Entra ID Active Directory Okta Microsoft Intune Mosyle NinjaOne and related technologies to ensure secure reliable access.
• Troubleshoot and resolve complex technical issues across desktop systems Microsoft 365 networking authentication VoIP and business applications escalating when appropriate.
• Maintain the integrity of Plexus IT environment by performing system audits managing IT assets and ensuring licensing endpoint compliance and least-privilege access standards are met.
• Contribute to systems administration and operational excellence by supporting infrastructure automating routine tasks through PowerShell where appropriate and identifying opportunities to improve efficiency security and the employee technology experience.
• Create and maintain technical documentation while educating employees and sharing knowledge that improves self-service and reduces recurring support requests.
• Participate in the IT on-call rotation and provide after-hours support as needed to ensure business continuity.

Performance Qualifications

• Three or more years of experience in Service Desk Desktop Support Systems Administration or a similar IT support role.
• Proven success delivering exceptional customer service while resolving a broad range of technical issues in a fast-paced environment.
• Hands-on experience administering Microsoft 365 Active Directory Microsoft Entra ID Okta and endpoint management solutions such as Intune Mosyle or NinjaOne.
• Working knowledge of ITSM MDM and RMM platforms including ticketing systems device management remote support and endpoint security.
• Experience supporting user lifecycle management including account provisioning access management licensing and hardware deployment.
• Ability to troubleshoot desktop networking authentication Microsoft 365 VoIP and business application issues while identifying root causes and implementing effective solutions.
• Foundational PowerShell scripting skills and a continuous improvement mindset with a passion for automation and operational efficiency.
• Strong organizational communication and problem-solving skills with the ability to manage multiple priorities while handling confidential information with discretion.
• Associates degree in Information Technology Computer Science or a related field (Bachelors degree preferred) or an equivalent combination of education and experience

About Plexus

Founded in gut health. Experts in microbiome. Plexus Worldwide headquartered in Scottsdale Arizona is a renowned direct-selling company recognized as a top employer. Over the past 18 years Plexus has dedicated itself to promoting hope health and happiness through its scientifically backed innovative dietary supplements weight management products and personal care products sold primarily through Plexus Brand Ambassadors. As a six-time Best Places to Work awardee Blue Zone-approved employer and an AZ Most Admired Company Plexus prides itself on its robust organizational culture and commitment to community support and philanthropy. Our team is driven by a shared mission to empower individuals to achieve their health and wellness goals while offering additional income through the sale of products. Join us to be part of a team that values people innovation wellness and community impact.

Benefits

• Highly rated and competitive medical plans.
• 401 (k) with company match and immediate vesting.
• 1-on-1 personalized health coaching.
• Many other voluntary benefits.

To learn more about Plexus Worldwide please review our careers page at more about our One Plexus culture. Watch this short video to see how our values people and purpose come together to make Plexus a great place to grow and make an impact. you for taking the time to apply for an opportunity with our One Plexus team! If you had any issues during the application process please get in touch with us directly at .

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