Service Desk Technician Level II

Job Title:Service Desk Technician Level II

Location:Washington D.C

Employment Type: Full-Time

Shift: Monday Friday from 7:30 am to 4:00 pm (40hrs/week)

*Positioniscontingent upon award*

About the Company

Athena Technology Group Inc. (ATG) is a Service-Disabled Veteran Owned Small Business (SDVOSB) focused on Information Technology and Communications consulting system engineering integrationdeploymentand operation ofstate of the artcommand and control and information systems that deliver critical network centric solution to the warfighter. With a proventrack recordof technical support to our customers we are looking for innovative industry professionals to join our team.

ATG is an Equal Opportunity/Affirmative ActionEmployerMinorities/Females/Vets/Disability

Job Summary

We are seeking aService Desk TechnicianLevelIIto join ourteam. You will play a key part in ATGs technical support for the Federal Prison Industries (FPI) specializing increating Knowledge Base articles checklists Service Level Agreements procedures and end-user training materials.

Key Responsibilities

• Collaborate with development staff to recreate issues in the test environment.

• Assistoperations staff on configuration management through Windows. Operating System Deployment

• Evaluate user requirementsworkflows and recommendappropriate informationtechnology solutions.

Qualifications

Required:

• 4 years IT Help Desk experience to Include Help Desk Administration and User Support (A Certification may be substituted for 1 year of experience).

• Must be a U.S citizen

• For at least 3 of the last 5 years: Legally resided in the United States (U.S.) Worked for the U.S. overseas in a Federal or military capacity or been a dependent of a Federal or military employee serving overseas

• Urinalysis prior to contract award in addition to the above statements

Additional Benefits

• Performance Bonuses and annual salary reviews

• Healthdentaland visioninsurance

• Short Term Disability Long Term Disability and Life Insurance

• 401(k) plan with company match

• Opportunities for professional growth and development

• A collaborative and inclusive work environment

ATG is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race religion creed color national origin ancestry sex (including pregnancy childbirth breastfeeding or medical conditions related to pregnancy childbirth or breastfeeding) age medical condition marital or domestic partner status sexual orientation gender gender identity gender expression and transgender status mental disability or physical disability genetic information military or veteran status citizenship low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws and supplemental language.