Service Desk Supervisor
Job Location:
Philadelphia, PA - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Job Summary
Drexel University Libraries Elkins Park Campus Library is seeking a highly self-motivated individual interested in gaining work experience in libraries to fill the position of service desk supervisor. This individual will be responsible for the supervision and operation of the Service Desk and overall functioning of the Library in the absence of professional staff.
Essential Functions
- Handling a variety of situations related to access facilities and library services often as the only staff on duty.
- Assisting library clients in locating materials troubleshooting problems and interpreting policies.
- Assisting Public Safety with access issues.
- Supervising student employees at the Service Desk.
- Performing general maintenance and troubleshooting equipment.
- Ensuring library statistics are recorded accurately.
- Other duties as assigned
Required Qualifications
- Minimum of a HS Diploma or GED
- Minimum of 1-2 years
- Candidates must have strong customer service skills be self-directed and have acute attention to detail.
Preferred Qualifications
- Preferred to have academic library experience experience with library automated systems and supervisory experience.
Physical Demands
- Typically sitting at a desk/table
- Lifting demands 25lbs
Location
- Salus Campus - Elkins Park
Additional Information
This is a Part-Time casual position classified as offered pay is based on the successful candidates qualifications and experience departmentbudget and an internal equity review.
For information about benefits please review Drexels Per Diem/Casual/Temporary Benefit Fact Sheet.
Special Instructions to the Applicant
Please make sure you upload your CV/resume and cover letter when submitting your application.
A review of applicants will begin once a suitable candidate pool is identified.
Required Experience:
Manager
About Company
Drexel University in Philadelphia, PA is an academically comprehensive and globally engaged urban research university, dedicated to advancing knowledge and society and to providing every student with a valuable, rigorous, experiential, technology-infused education, enriched by the nat ... View more
