Service Desk Specialist

Scheck Hillel Community School a large Orthodox Jewish community school located in sunny North Miami Beach Florida is currently accepting resumes for an experienced full time Service Desk Specialist for the 2025-2026 school year.

Scheck Hillel is a nationally recognized college preparatory and Jewish community school located in North Miami Beach Florida. Our well-rounded rigorous dual curriculum program serves over 1300 students in PKT through 12th grade. As a Blue Ribbon School of Excellence we attract and retain a diverse faculty who demonstrate professional excellence with an unwavering commitment to delivering an education of unsurpassed quality As a community school we understand that our school isnt just about education its about the whole child.


The Service Desk Specialist supports students faculty and staff across a PK12 learning environment. This role is responsible for advanced technical troubleshooting systems administration infrastructure support escalation management and audio visual.

Key Responsibilities

• Provide technical support for Windows macOS ChromeOS iOS and Android devices.
• Support the end to end help desk lifecycle. Troubleshoot and resolve issues related to:
  • Google Workspace for Education and Microsoft O365.
  • Network connectivity (wired and wireless)
  • Managed Print services projectors VoIP phones A/V equipment Smartboards and classroom technology.
  • User accounts permissions and group policies administration.
  • Server and virtualization environments (VMware Hyper-V WINserver)
  • Audio visual
• Install configure and maintain endpoint devices applications and system updates.
• Assist with administration of:
  • Active Directory and identity management
  • DNS DHCP VLANs
  • Backup systems and disaster recovery operations
  • Security tools such as RMM/EDR MDM and content filtering
• Support school technology initiatives assessments and classroom technology integrations.
• Maintain documentation for procedures inventory and configuration standards.
• Drive continuous systems and process improvement
• Proactively monitor systems to identify and resolve issues before impact
• Other duties may be assigned by supervisor or designee

• Two plus years of professional IT client service support.
• Strong knowledge of:
  • Windows Server (2019/2022/2025)
  • Active Directory Group Policy and authentication protocols
  • Networking fundamentals (TCP/IP DNS DHCP VLANs Wi-Fi)
  • Google Workspace Admin Console Microsoft 365 Admin Center Microsoft Entra.
  • Virtualization platforms (VMware / Hyper-V)
• Experience supporting mixed device environments (Windows Mac Chromebooks).
• Familiarity with RMM/MDM systems such as Datto Mosyle audio visual or similar.
• Understanding of basic security frameworks EDR MDR.
• Ability to support classroom A/V systems and instructional technology.
• Experience with supporting / setting up meeting technology video Live streaming audio.
• Excellent communication and customer service skills especially in an educational setting.
• Ability to work independently and handle multiple priorities.
• Ability to support high visibility school social and academic events i.e. A/V microphones live streams and presentations.
• Experience with asset lifecycle management
• Key Characteristics:

• Highly proactive and self-driven
• Solution-oriented with a focus on permanent fixes
• Operationally excellent and detail-oriented
• Strong communicator
• Calm positive and effective under pressure
• Skilled in working with students and teachers
• Ability to work occasionally after hours and weekends.

• Experience in a PK12 school or higher education environment.
• Knowledge of Chrome Workspace Microsoft and education-specific platforms.
• Experience with firewall platforms (Fortinet).
• Experience with RMM (Kaseya Datto etc.).
• Relevant certifications (ITIL4 CompTIA Network/Security Google Workspace Administrator Microsoft VMware etc.).

• In-person role on site no hybrid accommodations supporting classroom office and campus wide technology.
• Ability to work after-hours including weekends in support of school events maintenance windows upgrades and emergencies.
• Ability to lift/move equipment (up to 40 lbs).