Service Desk Personnel

One of our clients in the government domain is seeking a Service Desk Personnel. During the interview process with the ODPS staff the resource consultant must demonstrate competence/experience in their specific area(s) of project assignment. The resources experience must also be documented for review and verification. Offered resources not showing technical or functional competence/experience will be sufficient reason to reject the Offerors proposal. It is the responsibility of the Offeror to pre-screen their candidates to ensure compliance.

Service Desk Personnel
Hybrid(onsite every 3rd day)
1970 West Broad Street Columbus OH
Long Term

Responsibilities:

• Process all equipment coming into or leaving IT
• Update Asset Inventory System
• Process Salvage equipment (removing the hard drives doing the entire process)
• Unpacking and packing boxes for equipment and preparing it for shipment to ACF or other DPS sites
• Pickup and deliver equipment from DIS/Excel/DTS/ETC
• Complete any Service Now tickets on equipment requests (i.e. monitors keyboards mice HDMI cables etc.)
• Reconcile all Inventory sheets (paper/electronic) on a daily basis
• Validate all of the IT Operations Room equipment weekly to ensure inventory is up to date and correct
• Serves as backup contact for level 1 support

Desired Skills:

• IT Experience
• Have the ability to work independently and as part of a team the ability to manage time and resources to meet assigned deadlines
• Have excellent organizational skills proven analytical planning problem-solving and decision-making skills
• Education in IT Support

Highly Desired:

• Inventory Management experience

Required Skills:

IT ExperienceIT SupportOrganizational skills