Service Desk & Facilities Lead

Must be in Southern NV and have reasonable commute to Las Vegas NV due to in-office requirements.

SCHEDULE: Full-Time Monday-Friday 9:00am-6:00pm

COMPENSATION: Starting Pay $56000 $70000 per year. (The estimated range is the budgeted amount for this position. Final offers are based on various factors including skill set experience location qualifications and other job-related reasons.)

Are you looking for an opportunity to make a meaningful impact grow your career work in a dynamic environment PCI is seeking a Service Desk & Facilities Lead who is detail-oriented customer-focused and has IT service desk experience strong problem-solving skills and a proactive approach.

Service Desk Support

• Provides on-site technical support for 50 local users including laptop configurations troubleshooting and maintenance.
• Delivers remote technical co-support for 200 users in the St. Cloud MN office and working from home environments ensuring seamless functionality of hardware and software.
• Deploys and manages software installations updates and patches using tools such as PDQ and SmartDeploy across all company locations.

Facilities Management

• Serves as the primary point of contact for all Las Vegas NVOffice facilities-related matters ensuring a safe and comfortable work environment.
• Manages vendor relationships and contracts for building services including cleaning repairs and security.
• Coordinatesoffice maintenance security and emergency preparedness efforts proactively addressing potential risks.

Collaboration and Communication

• Provides mentorship and guidance to employees on IT best practices and security awareness.
• Identifies process improvements to enhance IT support and facilities management efficiency.
• Provides clear concise updates on technical and facilities issues resolutions and timelines to staff and stakeholders.

Must-Have Qualifications:

• Associates degree or equivalent experience and certification in a related field.
• Advanced troubleshooting skills for laptops software and IT systems.
• Strong knowledge ofIT servicedesk management tools and endpoint security practices.
• Familiarity withfacilities operations includingHVAC systemssecurity andemergency preparedness.
• Valid Drivers License reliable vehicle and active insurance for occasional work-related travel.

Nice to have but not Required!

• Minimum of 2 years experience in a supervisory or leadership role within an organization of 100 employees.
• Minimum of 4 years experience using systems such asActive directory Confluence Duo Jira Service Desk Office 365 PDQ and Zoom.
• Relevant certifications such as ITIL Microsoft 365 Active Directory or something similar.

• Office Address: 9911 Covington Cross Dr. Suite 190 Las Vegas NV 89144
• Schedule: Full-Time MondayFriday 9:00am-6:00pm PST
• Work Setting: In-Office
• On-call rotation (1 week every 4 weeks)

• Starting Pay: $56000 $70000 per year.
• The estimated range is the budgeted amount for this position. Final offers are based on various factors including skill set experience location qualifications and other job-related reasons.

Additional Perks that Go the Extra Mile:

• Annual Discretionary Bonus
• Earned Safe & Sick Time (ESST)
• Paid Maternity & Paternity Leave
• Paid Time Off (PTO) & 8 Paid Holidays
• Donation Matching & Paid Volunteer Time
• 401(k) Match 100% of your deferrals up to 5%
• Tuition Reimbursement & Student Loan Match Program

It only takes a couple of minutes! Submit your resume on our website at EMPLOYMENT OPPORTUNITY

PCI is an equal employment opportunity employer committed to diversity equity & inclusion. We make hiring decisions based on qualifications merit and business needs. If you need assistance or an accommodation due to disability please contact PCI HR at