Service Desk Engineer Blue Bell, PA 19422 FulltimeFTE

Job Title: Service Desk Engineer

Location: Blue Bell PA 19422 ( Onsite )

Duration: Full-time Hire

Job Description

Must Have Technical/Functional Skills

ServiceDesk E2 ITIL Windows MAC Networking

Roles & Responsibilities

Ticket Logging: Receive log and categorize incidents and service requests.

First-Level Support: Provide initial troubleshooting and resolution using knowledge base.

User Assistance: Support users with common issues (password reset access basic IT issues).

Escalation: Identify unresolved issues and escalate to L2/L3 as per SLA.

SLA Adherence: Ensure timely response and resolution within agreed SLAs.

Documentation: Update tickets with accurate actions and resolution details.

Communication: Keep users informed on status and closure.

Generic Managerial Skills If any:

Understand SLAs and KPIs

Thanks & Regards

Romit Karn
Work#:

Mailto:

Synchrony Systems Inc.

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