Service Desk & Applications Lead
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Job Summary
- Provide day-to-day technical support to staff across global locations including hardware software network application and user access issues.
- Maintain IT systems infrastructure and applications to ensure they remain secure updated reliable and operating effectively.
- Support the development implementation and optimization of IT systems including CRM and CMS platforms.
- Lead technical projects involving enterprise applications cloud migrations system upgrades integrations and new office technology setups.
- Support Microsoft 365 environments including Exchange Online Teams SharePoint Online Entra ID/Azure and related business applications.
- Assist with system configuration troubleshooting performance monitoring and continuous improvement initiatives.
- Monitor system health availability performance and security posture across enterprise platforms.
- Help maintain cybersecurity controls user access management identity management and compliance with data protection policies.
- Manage and track IT assets including hardware and software inventories.
- Coordinate with external IT vendors and service providers to ensure timely issue resolution and smooth service delivery.
- Maintain technical documentation system configurations architecture diagrams IT procedures user guides and knowledge base articles.
- Support change management user adoption and technical training initiatives.
- Prepare reports on IT system performance recurring issues trends and improvement opportunities for leadership.
- Provide IT support in alignment with established Service Level Agreements to ensure high-quality service delivery.
- Stay current on emerging IT tools technologies cybersecurity practices and industry best practices.
This role is open only to candidates located in one of the following approved locations:
- New York
- New Jersey
- Connecticut
- Toronto Canada
Candidates must currently be based in one of these locations to be considered for the position.
- Bachelors degree in Information Technology Computer Science or a related field preferred.
- 7 years of hands-on experience in a senior systems engineering systems administration or IT operations role.
- Strong experience supporting global remote or multi-location environments preferred.
- Solid understanding of IT infrastructure networking fundamentals Microsoft Office applications and cloud-based solutions.
- Experience with Microsoft 365 Exchange Online Microsoft Teams SharePoint Online Entra ID/Azure Dynamics 365 and Business Central highly desired.
- Familiarity with cybersecurity controls data protection requirements user access controls and identity management solutions.
- Experience supporting enterprise applications integrations cloud migrations and system upgrade projects.
- Strong analytical troubleshooting and problem-solving skills.
- Excellent communication skills with the ability to explain technical issues clearly to both technical and non-technical stakeholders.
- Highly organized detail-oriented and able to manage multiple priorities and complex deliverables.
- Ability to work effectively with vendors internal teams leadership and business stakeholders.
- Strong interpersonal skills diplomacy and a collaborative team-oriented approach.
- Ability to work across diverse cultures locations and organizational levels.
- Flexible proactive adaptable and comfortable working in a dynamic environment.
For candidates based in New York New Jersey Connecticut or Toronto Canada the estimated compensation range is $90000 to $130000 annually equivalent to approximately $7500 to $10833 per month.
Eligible employees may have access to benefits based on their country of employment location and applicable plan requirements. For eligible US-based employees benefits may include medical dental vision basic life insurance 401(k) and deferred compensation plans subject to applicable eligibility requirements and plan documents.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability protected veteran status or any other legally protected basis in accordance with applicable law.
Required Skills:
Technical Skills Windows Server administration and virtual machine environments Experience managing escalated support cases and incident response Strong understanding of networking fundamentals such as DNS DHCP and TCP IP Experience supporting third party software solutions System monitoring patching backup and recovery processes Strong troubleshooting and analytical skills Specific Proven experience as a System Administrator or similar role Ability to manage high priority incidents under pressure Comfortable working on call and handling critical issues Strong communication and documentation skills Ability to work independently and collaboratively with cross functional teams English fluency required Nice to Have Leadership skills or experience mentoring junior team members Experience working in fast paced or client facing environments Relevant certifications such as Microsoft CompTIA VMware or similar Strong organizational and time management skills
