Service Desk Analyst(French Language)

Role- Service Desk Analyst - Proficiency in French language

Location: Morrisville NC - Onsite

• Proficiency in French language to support a French Service Desk and communicate effectively with French-speaking users.
• Filters Help Desk calls and provides basic support and troubleshooting such as password resets printer configurations break/fix instructions ticket routing and escalation to Level 2 and Level 3 support.

• Should gather and analyzes information about the user s issue and determines the best way to resolve their problem.
• Managing prioritizing and documenting incoming questions and service desk tickets
• Resolving technical issues quickly and efficiently
• Installing and configuring software and meeting end-user needs
• Escalating any serious problems to relevant departments and teams
• Performing system updates tests and maintenance to avoid service interruptions.
• Analyzing IT incident reports and questions to identify any trends to make recommendations for changes and to prevent future problems
• Producing user manuals and guidance for end-users
• Prior experience working on Service Now Ticketing tool.

Skills Required:

• Proficiency in diagnosing and resolving hardware and software issues efficiently.
• Familiarity with various operating systems such as Windows & macOS
• Ability to install configure and support a wide range of software applications.
• Experience with ITSM software and ticketing systems.