Service Desk Analyst
Job Location:
Columbia, SC - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
This position will support key day-to-day processes such as: technical support for software and hardware configuring Windows Linux and Apple computers with latest software and assisting with various upgrades across the Anduril tech-fleet. You will also support in maintaining Andurils inventory and asset management program.
- Provide on-site and remote technical support for software and hardware.
- Handle tickets in the Jira Service Management system.
- Identify persistent problems and recurring failures and escalate to the engineering team.
- Windows Linux and Apple computers. Configuring systems to ensure the latest software updates device management and the Anduril security stack are installed for each endpoint.
- Inventory and Asset management of all endpoint hardware.
- Support and license administration of end user software including but not limited to Microsoft Office Adobe Lucid Matlab etc.
- Identify knowledge articles and SOPs for end users and internal IT.
- Assist with ongoing operational improvements and implementation projects as needed
- A minimum of 3 years of experience in a service desk technical role.
- Excellent knowledge of PC and Apple hardware.
- Extremely detailed oriented.
- Excellent customer service.
- Excellent communication skills.
- Experience with a ticketing system and managing a ticket queue.
- Must participate in a weekly on call rotation.
- Must be able to travel if necessary.
- Eligible to obtain and maintain an active U.S. Secret security clearance.
PREFERRED QUALIFICATIONS
- Experience with Linux.
- Experience with AWS Virtual Workspaces.
- Experience with MDM.
US Salary Range
$77000 - $102000 USD
The salary range for this role is an estimate based on a wide range of compensation factors inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience education and/or training critical skills and/or business considerations. Highly competitive equity grants are included in the majority of full time offers; and are considered part of Andurils total compensation package. Additionally Anduril offers top-tier benefits for full-time employees including:
At Anduril we invest in our people. Our comprehensive competitive benefits package (available at little to no cost to employees) ensures youre supported in health recovery and whatever comes next.For more information Explore Our Benefits.
Anduril is committed to maintaining the integrity of our Talent acquisition process and the security of our candidates. Weve observed a rise in sophisticated phishing and fraudulent schemes where individuals impersonate Anduril representatives luring job seekers with false interviews or job offers. These scammers often attempt to extract payment or sensitive personal information.
To ensure your safety and help you navigate your job search with confidence please keep the following critical points in mind:
No Financial Requests:Anduril will never solicit payment or demand personal financial details (such as banking information credit card numbers or social security numbers) at any stage of our hiring process. Our legitimate recruitment is entirely free for candidates.
- Please always verify communications:
- Direct from Anduril: If you receive an email from one of our recruiters it will only come from an
@address. - Via Agency Partner: If contacted by a recruiting agency for an Anduril role their email will clearly identify their agency. If you suspect any suspicious activity please verify the agencys authenticity by reaching out to .
- Direct from Anduril: If you receive an email from one of our recruiters it will only come from an
Exercise Caution with Unsolicited Outreach:If you receive any communication that appears suspicious contains grammatical errors or makes unusual requests do not engage. Always confirm the senders email domain is @ before providing any personal information or clicking on links.
What to Do If You Suspect Fraud:Should you encounter any questionable or fraudulent outreach claiming to be from Anduril please report it immediately to. Your proactive caution is invaluable in protecting your personal information and upholding the security and trustworthiness of our recruitment efforts.
To view Andurils candidate data privacy policy please visit submitting your application you consent to Anduril Industries using a third-party service provider to conduct pre-employment risk integrity and due diligence screening and assessing potential risks as part of your application process. This third-party service provider provides risk-intelligence services that may include analysis of sanctions and watchlists adverse media public-record information and other lawful open-source or commercial data sources. This third-party service provider does not act as a consumer reporting agency. Use of this provider helps to ensure compliance with applicable laws and protect technology intellectual property and organizational security.
Required Experience:
IC
